* How would you get the best from
If you are applying for any management role, it is highly likely
you'll be asked this job interview question. The kind of skills
that we'd be looking for in a good applicant are:
- Good communication
- Teamwork skills
- Recognizing what each person can bring
- Setting a good example
- Praising good performances
* Give us an example of how you have resolved
As this is a behavioural interview question, you need to find an
example of conflict that you have resolved. The sort of skills you
need to demonstrate in your interview answer are:
- Discussing problems with individuals in private
- Making sure you get to the root of the problem
- Finding a solution that everyone will accept
* What did you look for when you hired people in the
This is a general question. Don't think about specific skills of
the job you are applying for. Think generally about the key
attributes everyone looks for in a good applicant. Among others,
Do you work best by yourself or as part of a
Most jobs require both, to varying degrees.
As with all answers to job interview questions,
think about the position you are applying for. Are the interviewers
looking for a team worker? Did they mention this in the advert or
is it implicit in the job description? If a team
player is required, tell the interviewers that you work well in a
team. Give an example if you can. You might say:
"I prefer to work in teams. I find that better
decisions are reached when people work together and share ideas. Of
course I'm happy to work alone when required too."
If the job is mostly done alone, you might
"I work very well by myself because I'm self motivated, organized
and conscientious. I'm comfortable working in teams though and
recognize that this is better in some situations".
* What kind of personality do you work best with and
You will deal with many personalities in any
job. If the interviewers know the people you'll be working with,
they might have a personality in mind! It's hard for you to know
this however so stick to a safe answer. You might say:
"I find I work well with almost everyone but who I work best with
might depend on the activity. If it's a project, I prefer to work
with someone who's practical and organized because this is
important. If it's leading a discussion, working with someone who's
a good facilitator helps."
* How would you go about establishing your credibility quickly
within the team?
Gaining credibility quickly is important. Make sure you listen,
learn, question, understand. You might say: "That's a good question
and I realize it's important to gain credibility quickly. I believe
the best way is to show your colleagues that you respect their
experience and want to learn from them as well as about them. You
need to listen, ask the right questions and make sure you
understand. If they can see you'll fit in early on, it helps".
* Tell me about a time where you had to deal with conflict on the
This is a behavioural interview question. If you
can't think of an example, it's ok to say so. If that's the case,
either say how you would deal with it, or use an example where
someone you know dealt with conflict well.
interviewers would look for:
o Getting both sides of the argument
o Suggesting and agreeing compromise
o Showing tactfulness
o Showing empathy
* What irritates you about other people, and how do you deal with
Personal conflict is inevitable in the workplace
Try not to say that A or B irritates you. Instead, talk about the
characteristics which you find hard, not the people. You might
"I find I get on with most people so it's not
normally a problem. It's rather disappointing when people
their weight I suppose
and this has happened. In that instance I spoke to the person in
private, explained that they were letting the team down and asked
them to make more of an effort. They did."
"Can you give me some idea of the salary you're
is one of those job interview questions that can really get you
What do you say? Usually, moments later, you realize you've
accepted a salary far lower than you wanted. Although you were
prepared to negotiate your salary, you panicked at the last minute
and lost your nerve. As you leave the interview room, your
excitement at getting the job is tainted. You can't help feeling
undervalued, even a little duped. Ask for too much and you risk
looking unrealistic, over confident, maybe even greedy. Ask for too
little and you risk undervaluing yourself and your contribution,
and ultimately being underpaid. For many of us, salary is one of
the most important factors in taking a job, but it's often the
hardest to deal with.
Nerves got the better of her and worried about sounding greedy, she
suggested a lower amount. When she was offered the job, there was
the salary she suggested, right at the start of the offer letter.
She wasn't surprised but she was disappointed. So how can you avoid
this happening to you?
* Research is essential when it comes to
suggesting a reasonable salary. Take time to look though job
advertisements for similar positions. Research the WWW or post a
question in a forum or on Yahoo! Answers
Research the Company too. A large Company, if
asked, will probably have more scope to offer you a better benefits
package than a smaller one
* Don't initiate salary discussions or say anything about pay
during your job interview unless asked
* If you're asked for a figure, suggest a range
rather than an actual figure. This gives room to negotiate if a
firm job offer is made during the job interview
* If you're offered the job and reach agreement on a salary, make
sure the written job offer states this amount clearly
* And when it comes to the actual salary negotiation here are 6
* The most important thing to remember when
discussing your salary is that it is a negotiation. Like any form
of bartering, the first figure you mention in the job interview
probably won't be the figure you agree on. But it's a place to
* Be confident about what you're worth. Recognise that you're
bringing something unique to the Company, and that you're worth the
wage you're requesting. Even if you've only just finished school or
college, you still have something unique to offer and it's
important to bear that in mind as you think about salary
* Remember also that it's not easy finding the right person for a
job. If you've impressed the interviewers enough to employ you, you
have the upper hand and paying a little more to keep you isn't too
big a deal. So ask for a slightly higher salary than you
* If the job advertisement mentions a salary range, employers will
be prepared to pay more for the right candidate. If you're a little
uncomfortable asking for the top figure, choose one just above the
mid-range. This gives the impression that you are worth a good wage
and is a great place to start.
Assuming an advertised salary range of $30,000 to
$42,000, you might say this:
"I'm expecting a salary in the region of $38,000,
based on my knowledge and experience".
* Remember that salary is not everything. If the salary is less
than you hoped and the Company won't or can't go any higher, ask
about other benefits which are important to you like training
courses, financial help with further study and so on.
What specific goals, including those related to your occupation,
have you established for your life?
I want to be working for an excellent company
like yours in a job in which I am managing information. I plan to
contribute my leadership, interpersonal, and technical skills. My
long-range career goal is to be the best information systems
technician I can for the company I work for.
3. How has your college experience prepared you for a business
I have prepared myself to transition into the
work force through real-world experience involving travel abroad,
internship, and entrepreneurial opportunities. While interning with
a private organization in Ecuador, I developed a 15-page marketing
plan composed in Spanish that recommended more effective ways the
company could promote its services. I also traveled abroad on two
other occasions in which I researched the indigenous culture of the
Mayan Indians in Todos Santos, Guatemala, and participate din a
total language immersion program in Costa Rica. As you can see from
my academic, extracurricular, and experiential background, I have
unconditionally committed myself to success as a marketing
4. Please describe the ideal job for you following
My ideal job is one that incorporates both my education and
practical work skills to be the best I can be. Namely combining my
education in finance with my working knowledge of customer service
operations, entrepreneurial abilities, computer skills, and
administrative skills. I want to utilize my analytical expertise to
help people meet their financial goals. This is exactly why I am
convinced that I would be a very valuable member of the Merrill
What influenced you to choose this career?
My past experiences have shown me that I enjoy facing and
overcoming the challenge of making a sale. Without a doubt, once I
have practiced my presentation and prepared myself for objections,
I feel very confident approaching people I don't know and
convincing them that they need my product. Lastly, I like sales
because my potential for success is limited only by how much of
myself I dedicate toward my goal. If any profession is founded on
self-determinism, it surely must be sales.
At what point did you choose this career?
I knew that I wanted to pursue information
systems technology about my sophomore year in college. It was then
that I realized that my hobby (computers) was taking up most of my
time. My favorite courses were IT courses. I also realized that I
was doing computer-oriented work-study that I enjoyed so much I
would have done it for free.
What specific goals have you established for your
My goals include becoming a Certified Financial
Advisor so I can obtain a better working knowledge of financial
research analysis, which would allow me contribute to my client
base as a better financial consultant since I would have that extra
insight into the companies they are seeking to invest in. Also this
is the foundation block to advancing my career to portfolio manager
or even branch office manager.
What will it take to attain your goals, and what steps have you
taken toward attaining them?
I've already done some research on other workers
at Merrill Lynch to see how they achieved similar goals. I know
that Merrill Lynch encourages the pursuit and will reimburse
for tuition of a
graduate degree. I plan on pursuing a MBA to give me an even more
extensive knowledge of business and financial analysis.
How did you handle a challenge?
* During a
difficult financial period, I was able to satisfactorily negotiate
repayment schedules with multiple vendors.
* When the
software development of our new product stalled, I coordinated the
team which managed to get the schedule back on track. We were able
to successfully troubleshoot the issues and solve the problems,
within a very short period of time.
long-term client was about to take their business to a competitor.
I met with the customer and was able to change how we handled the
account on a day-to-day basis, in order to keep the business
When you're asked what your greatest weakness is, try to turn a
negative into a positive. For example, a sense of urgency to get
projects completed or wanting to triple-check every item in a
spreadsheet can be turned into a strength i.e. you are a candidate
who will make sure that the project is done on time and your work
will be close to perfect.
* When I'm
working on a project, I don't want just to meet deadlines. Rather,
I prefer to complete the project well ahead of schedule.
organized wasn't my strongest point, but I implemented a time
management system that really helped my organization skills.
* I like to
make sure that my work is perfect, so I tend to perhaps spend a
little too much time checking it. However, I've come to a good
balance by setting up a system to ensure everything is done
correctly the first time.
* I used to
wait until the last minute to set appointments for the coming week,
but I realized that scheduling in advance makes much more
* When I'm
working on a project, I don't want just to meet deadlines. Rather,
I prefer to complete the project well ahead of schedule.
* I have
exceeded my sales goals every quarter and I've earned a bonus each
year since I started with my current employer.
* My time
management skills are excellent and I'm organized, efficient, and
take pride in excelling at my work.
* I pride
myself on my customer service skills and my ability to resolve what
could be difficult situations.
How well can you work in stressful situations?
* Stress is
very important to me. With stress, I do the best possible job. The
appropriate way to deal with stress is to make sure I have the
correct balance between good stress and bad stress. I need good
stress to stay motivated and productive.
* I react to
situations, rather than to stress. That way, the situation is
handled and doesn't become stressful.
* I actually
work better under pressure and I've found that I enjoy working in a
* From a
personal perspective, I manage stress by visiting the gym every
evening. It's a great stress reducer.
Prioritizing my responsibilities so I have a clear idea of what
needs to be done when, has helped me effectively manage pressure on
* If the
people I am managing are contributing to my stress level, I discuss
options for better handling difficult situations with them.
What’s motivates you?
* I was
responsible for several projects where I directed development teams
and implemented repeatable processes. The teams achieved 100%
on-time delivery of software products. I was motivated both by the
challenge of finishing the projects ahead of schedule and by
managing the teams that achieved our goals.
always been motivated by the desire to do a good job at whatever
position I'm in. I want to excel and to be successful in my job,
both for my own personal satisfaction and for my employer.
* I have
always wanted to ensure that my company's clients get the best
customer service I can provide. I've always felt that it's
important, both to me personally, and for the company and the
clients, to provide a positive customer experience.
* I have
spent my career in sales, typically in commission-based positions,
and compensation has always been a strong factor in motivating me
to be the top salesperson at my prior employers.
What Are You Passionate About?
* One of my
greatest passions is helping others. When I was younger, I've
enjoyed helping mom with household repairs. As I grew older, that
habit grew and I desired to help others as well. I like helping
people find solutions that meet their specific needs.
passionate about painting. I take an evening art class once a week
and try to find time each weekend to paint. Painting is a good way
for me to relax and even though I don't have much talent, I do it
* I lost my
father to pancreatic cancer and ever since then, I have spent time
volunteering to help raise awareness and funding for cancer
research. I volunteer for PanCan, the advocacy group, and I'm part
of their volunteer network. One of the things I'm passionate is to
assist in finding a cure, however I can.
passionate about making a difference. When I'm involved with a
project at work I want to do my best to achieve success. I feel the
same way about what I do in my personal life.
* I'm an
avid skier and I like to spend weekends and vacations on the ski
Why do you want this job?
* This is
not only a fine opportunity, but this company is a place where my
qualifications can make a difference. As a finance executive well
versed in the new stock options law, I see this position as made to
order. It contains the challenge to keep me on my toes. That's the
kind of job I like to anticipate every morning.
* I want
this job because it seems tailored to my competencies, which
include sales and marketing. As I said earlier, in a previous
position I created an annual growth rate of 22 percent in a flat
industry. Additionally, the team I would work with looks
* I well
understand that this is a company on the way up. Your Web site says
the launch of several new products is imminent. I want be a part of
this business as it grows.
worked through a college business major building decks and porches
for neighbors, this entry-level job for the area's most respected
home builder has my name on it.
* As a
dedicated technician, I like doing essential research. Being part
of a breakthrough team is an experience I'd love to repeat.
* This job
is a good fit for what I've been interested in throughout my
career. It offers a nice mix of short- and long-term activities. My
short-term achievements keep me cranked up and the long-term
accomplishments make me feel like a billion bucks.
* I want
this job selling theater tickets because I'd be good at it. I'm
good at speaking to people and handling cash. I would like a job
with regular hours and I'm always on time.
some companies are replacing Americans with imported low-wage
workers, you are standing tall. This company's successful
strategies, good reputation and values make it heads and shoulders
above its competition.
* I'd fit
right in as a counter clerk in your fine drycleaners. I have
observed that the counter clerk position requires competence at
handling several activities in quick order -- customer service,
payments, bagging and phones. I like multitasking and, as a
homemaker, I have a lot of practice in keeping all the balls in the
* The work I
find most stimulating allows me to use both my creative and
research skills. The buzz on this company is that it rewards people
who deliver solutions to substantial problems。