Unified Service Desktop 相关资料



Take a look at the Overview of the Unified Service Desk

“Unified Service Desk (USD) provides a configurable framework for quickly building Agent Desktop applications that are tightly integrated with the features of Microsoft Dynamics CRM. USD makes it convenient for our customers to leverage the power of the User Interface Integration (UII) framework and reduces the lead-time for making a customized Agent Desktop application for their business needs.Microsoft Dynamics CRM Team

Unified Service Desk Base Package details can be found here: http://www.microsoft.com/en-us/dynamics/crm-customer-center/unified-service-desk-base-package.aspx

Unified Service Desk CRM 2013 SP Package details can be found here: http://www.microsoft.com/en-us/dynamics/crm-customer-center/unified-service-desk-crm-2013-sp-package.aspx

Unified Service Desk CRM 2013 SP Package with product updates details can be found here: http://www.microsoft.com/en-us/dynamics/crm-customer-center/unified-service-desk-crm-2013-sp-package-with-product-updates.aspx

User Interface Integration documentation download: http://go.microsoft.com/fwlink/?LinkId=392670

Unified Service Desk system requirements can be found here: http://technet.microsoft.com/en-us/library/dn646882.aspx
If you want to get your hands on USD you can download it here: http://www.microsoft.com/en-us/download/details.aspx?id=43110

To help you get up to speed on Unified Service Desk please take a look at the following documentation:

• Unified Service Desk Admin Guide http://go.microsoft.com/fwlink/?LinkID=394402
• Unified Service Desk Walkthroughs http://go.microsoft.com/fwlink/?LinkId=400507

Finally if you want to do some advanced development and integration on the Unified Service Desk please review the following templates: http://visualstudiogallery.msdn.microsoft.com/c1eff934-bf97-40a6-bbe3-c25178f18f86

• CRM Package http://go.microsoft.com/fwlink/?LinkID=394696
• WPF Application for CRM http://go.microsoft.com/fwlink/?LinkId=400508
• USD Custom Hosted Control http://go.microsoft.com/fwlink/?LinkId=400509
• USD Custom Panel Layout http://go.microsoft.com/fwlink/?LinkId=400510