How Users Read on the Web

原创 2001年03月09日 17:55:00
 一篇没有翻译完的,但是大概已经有一些了,希望对web UI有帮助

How Users Read on the Web<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />

They don't.

People rarely read Web pages word by word; instead, they scan the page, picking out individual words and sentences. In a recent study John Morkes and I found that 79 percent of our test users always scanned any new page they came across; only 16 percent read word-by-word.

用户很少逐字逐句读一个网页(16%的人这么做),大多数人采用扫描的方式去读(占79%

As a result, Web pages have to employ scannable text, using

  • highlighted keywords (hypertext links serve as one form of highlighting; typeface variations and color are others)

  • meaningful sub-headings (not "clever" ones)

  • bulleted lists

  • one idea per paragraph (users will skip over any additional ideas if they are not caught by the first few words in the paragraph)

  • the inverted pyramid style, starting with the conclusion.

  • half the word count (or less) than conventional writing

结果表明:网页的文本应该是能被扫描的:

  • 突出的关键字(包含超链接,字体和颜色的变化,与众不同)

  • 有深度的子标题(而不是肤浅的)

  • 圆点列表

  • 每段一个主题(如果一段的前几句话没有吸引住用户,他们往往跳过其他的内容)

  • 倒金字塔结构,从结论开始

  • 用传统方式下一半或更少的字

We found that credibility is important for Web users, since it is unclear who is behind information on the Web and whether a page can be trusted. Credibility can be increased by high-quality graphics, good writing, and use of outbound hypertext links. Links to other sites show that the authors have done their homework and are not afraid to let readers visit other sites.

对于Web读者,可信度是最重要的,因为他们不清楚信息的幕后是谁,这个网页是否可以相信。提高可信度的办法有:高质量的图片、好文笔、以及连出去的超链接。不要担心读者访问别人的网站,连到别人的站上让读者看到作者是尽职尽责的。

 

Users detested "marketese"; the promotional writing style with boastful subjective claims ("hottest ever") that currently is prevalent on the Web. Web users are busy: they want to get the straight facts. Also, credibility suffers when users clearly see that the site exaggerates.

用户讨厌商业口号。现在很流行在网站上写“真诚到永远”之类的主观的口号。用户很忙,他们想得到直接的事实。所以他们看到夸张的行为时,站点的可信度就降低了。

Measuring the Effect of Improved Web Writing

改善网站书写的效果评测

To measure the effect of some of the content guidelines we had identified, we developed five different versions of the same website (same basic information; different wording; same site navigation). We then had users perform the same tasks with the different sites. As shown in the table, measured usability was dramatically higher for the concise version (58% better) and for the scannable version (47% better). And when we combined three ideas for improved writing style into a single site, the result was truly stellar: 124% better usability.

 

为了评测一下我们确定的一些网站内容指导方针,我们为同一个网站(同样的内容,不同的措辞,同样的站点导航)做了五个不同的版本。然后我们让用户在不同的站上做相同的事情。正如下表显示的,简单版本的可用性提高了58%,可扫描版本提高了47%。当我们把三种写作风格用在一个网站上之后,可用性提高了124%

 

Site Version

Sample Paragraph

Usability Improvement
(relative to control condition)

Promotional writing (control condition)
using the "marketese" found on many commercial websites

Nebraska is filled with internationally recognized attractions that draw large crowds of people every year, without fail. In 1996, some of the most popular places were Fort Robinson State Park (355,000 visitors), Scotts Bluff National Monument (132,166), Arbor Lodge State Historical Park & Museum (100,000), Carhenge (86,598), Stuhr Museum of the Prairie Pioneer (60,002), and Buffalo Bill Ranch State Historical Park (28,446).

0%
(by definition)

Concise text
with about half the word count as the control condition

In 1996, six of the best-attended attractions in Nebraska were Fort Robinson State Park, Scotts Bluff National Monument, Arbor Lodge State Historical Park & Museum, Carhenge, Stuhr Museum of the Prairie Pioneer, and Buffalo Bill Ranch State Historical Park.

58%

Scannable layout
using the same text as the control condition in a layout that facilitated scanning

Nebraska is filled with internationally recognized attractions that draw large crowds of people every year, without fail. In 1996, some of the most popular places were:

  • Fort Robinson State Park (355,000 visitors)

  • Scotts Bluff National Monument (132,166)

  • Arbor Lodge State Historical Park & Museum (100,000)

  • Carhenge (86,598)

  • Stuhr Museum of the Prairie Pioneer (60,002)

  • Buffalo Bill Ranch State Historical Park (28,446).

47%

Objective language
using neutral rather than subjective, boastful, or exaggerated language (otherwise the same as the control condition)

Nebraska has several attractions. In 1996, some of the most-visited places were Fort Robinson State Park (355,000 visitors), Scotts Bluff National Monument (132,166), Arbor Lodge State Historical Park & Museum (100,000), Carhenge (86,598), Stuhr Museum of the Prairie Pioneer (60,002), and Buffalo Bill Ranch State Historical Park (28,446).

27%

Combined version
using all three improvements in writing style together: concise, scannable, and objective

In 1996, six of the most-visited places in Nebraska were:

  • Fort Robinson State Park

  • Scotts Bluff National Monument

  • Arbor Lodge State Historical Park & Museum

  • Carhenge

  • Stuhr Museum of the Prairie Pioneer

  • Buffalo Bill Ranch State Historical Park

124%

It was somewhat surprising to us that usability was improved by a good deal in the objective language version (27% better). We had expected that users would like this version better than the promotional site (as indeed they did), but we thought that the performance metrics would have been the same for both kinds of language. As it turned out, our four performance measures (time, errors, memory, and site structure) were also better for the objective version than for the promotional version. Our conjecture to explain this finding is that promotional language imposes a cognitive burden on users who have to spend resources on filtering out the hyperbole to get at the facts. When people read a paragraph that starts "Nebraska is filled with internationally recognized attractions," their first reaction is no, it's not, and this thought slows them down and distracts them from using the site.

 

我的感想:网站内容最好的书写方式看来就和写自己的简历差不多

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