How to register iSupport users in R12

Goal

In Release 12 iSupport users should be registered in the iSupport homepage.  iSupport uses the iStore registration functionality. If you are also using iStore then you should use the iStore page to register iSupport users as well.  If you are just using iSupport then you can follow these steps to setup the iSupport homepage and allow users to register.

目的

在R12版本中，iSupport用户注册页面应该在iSupport主页上面。iSupport采用iStore注册功能。如果你需要经常使用iStore，那么就应该到iStore页面注册一个iSupport用户。如果你是刚开始使用iSupport，那么你就需要按照iSupport主页的注册步骤进行设置允许用户注册。

Solution

Users should access the iSupport homepage to register for iSupport. Access to this page is provided by the GUEST user setup.  So you will need to setup the GUEST user so it has access to this page.

iSupport homepage: http://<hostname>.<domainname>:<port>/OA_HTML/ibuhpage.jsp

解决方案

用户应当访问iSupport主页进行注册。并且使用GUEST用户设置提供访问这个页面的权限。所以你需要设置GUEST用户使之可以访问这个页面。

iSupport主页：http://<hostname>.<domainname>:<port>/OA_HTML/ibuhpage.jsp

1. Set the following profile options:

Oracle iSupport: Authenticated Guest Responsibility >  iSupport Authenticated Guest User
Oracle iSupport: Enable Guest User > Yes
Oracle iSupport: Guest User Responsibility Name > iSupport Guest User
1.设置下面的属性选项：

Oracle iSupport：授权访客责任->Oracle iSupport 授权访客

Oracle iSupport：启用 Guest 用户->YES

Oracle iSupport：Guest 用户责任名->iSupport 的 Guest 用户

2. From the System Administrator responsibility, navigate to Security > User > Define form.

Query the GUEST user.
Make sure the responsibility 'iSupport Guest User' is assigned to the user.

2.在系统管理员职责，打开"安全性->用户->定义"界面

查询Guest用户,分配职责"iSupport的Guest用户"。

 3. Set the profile option 'JTF_PROFILE_DEFAULT_RESPONSIBILITY' at the user level ( for the GUEST
user) to the responsibility ID of ''iSupport Guest User' . To find this you can run this query.

3.设置配置文件'JTF_PROFILE_DEFAULT_RESPONSIBILITY',通过下面的SQL查出"iSupport Guest User"的"responsibility_id"，设置到GUEST用户的配置文件用户级下面。

SQL> select responsibility_id, responsibility_name from fnd_responsibility_tl where
responsibility_name = 'iSupport Guest User';

Additional steps are required (in addition to steps above) to enable the ibuhpage.jsp
If the steps are not performed, when you call http://<hostname>.<domainname>:<port>/OA_HTML/ibuhpage.jsp you will be routed to the standard signon screen.

1. set profile option JTF_PROFILE_DEFAULT_APPLICATION to 672 (iSupport) for GUEST user.

2. Check that responsibilities "iSupport Guest User" and "iSupport Authenticated Guest User" are not end dated.

3. Using CRM HTML Administrator responsibility, query up the GUEST user in Users->User Maintenance.
Then click on Roles and make sure the user has the following roles:
* IBU_GUEST_USER

你可能还需要额外设置的步骤(除了上面的步骤之外)来激活ibuhpage.jsp

因为如果设置没有完成，那么你在访问http://<hostname>.<domainname>:<port>/OA_HTML/ibuhpage:jsp时，你会跳转到标准登录页面。

1.设置选项JTF_PROFILE_DEFAULT_APPLICATION为672(iSupport)为GUEST用户。

2.检查职责"iSupport的Guest用户"和"Oracle iSupport授权访客 "没有设置终止日期。

3.在“CRM HTML 管理”职责，进入"用户->注册->用户维护"页面。然后点击查看角色确认用户有下面的角色：

*IBU_GUEST_USER

(注：可能你需要用sysadmin账号进入 CRM HTML管理职责)

4. As is indicated in the R12 iSupport Implementation and Administration Guide Part No. B25891-02 Pg. 3-25. you need to have a customer associated to the GUEST user.
Usually, you will create customer called "GUEST" and then associate that to the GUEST user using System Administrator > Security > User > Define

You should now see the Register link on the iSupport homepage and should be able to register users.

4.如图所示，在R12iSupport实施和管理指南编号:B25891-02 PG.3-25.你需要有一个客户相关的Guest user.

通常，你会创建客户为"GUEST"，然后在"系统管理员职责->安全性->用户->定义"关联到Guest用户下面。

现在，你能看到在iSupport主页能够看到注册链接以及注册用户了。