Windows不能识别手机 分析思路与解决方法

      USB数据线插上手机,看到电脑有反应(有时候还能听到提示声音),但是在文件资源管理器中就是找不到手机。

     

               电脑有反应,出现了 “安全删除硬件并弹出媒体” 标志,说明电脑知道有新的设备连接了USB。

        

          资源管理器中没有手机的标志,不能查看手机中的文件。注意:这里默认手机以文件传输模式(MTP)连接电脑。

          原因分析:三种可能:1.手机中没有MTP驱动程序;2.数据线有问题,最好使用原装的数据线;3.电脑未能正确地安装MTP驱动程序。

         一个一个地看。1.手机中没有MTP驱动程序,这个可能性最小,因为几乎所有的手机都内置了MTP驱动。2.数据线有问题,这个容易解决,只要使用原装的数据线,就可以排除可能;最有可能的是3,因为我的系统不是纯净版,而是GHOST,盗版,你懂的~

         至此,又有两种思路,1.重装系统,或者升级至更高版本(如 win 10),或者找一个纯净版的GHOST;2.针对性的分析并解决问题。 第一种方法可能需要重新安装所有应用程序,第二种方法需要具备驱动程序的相关知识。

         本文只介绍第二种方法。我用的系统是 windows 8.1 ,手机是魅族 MX6 ,仅供参考~

         第一步,找到对应的安装LOG文件

             打开 C:\Windows\Inf,搜索“ setup” :

        

         setupapi.dev.log 就是我们要寻找的 LOG 文件,里面记录着手机 MTP 驱动程序的安装过程,如果未能正确安装,也会记录详细的出错信息,根据这些出错信息,我们就能针对性的解决问题。

         第二步. 打开LOG文件,找到出错信息

              可以看到,这个LOG文件比较大,因为LOG文件是按照时间顺序记录的,所以可以从最后面往前找。

              出错信息:

        

>>>  [Device Install (DiShowUpdateDevice) - USB\VID_2A45&PID_0C02&MI_00\7&105006D8&0&0000]
>>>  Section start 2016/11/01 19:19:13.223
      cmd: "C:\Windows\system32\mmc.exe" "C:\Windows\system32\compmgmt.msc" /s
     dvi: {DIF_UPDATEDRIVER_UI} 19:19:13.224
     dvi:      No class installer for 'δ֪Ƚ֯ԌѲɭݾԌѲѼ'
     dvi:      No CoInstallers found
     dvi:      Default installer: Enter 19:19:13.225
     dvi:      Default installer: Exit
     dvi: {DIF_UPDATEDRIVER_UI - exit(0xe000020e)} 19:19:13.226
     ndv: {Update Driver Software Wizard for USB\VID_2A45&PID_0C02&MI_00\7&105006D8&0&0000}
     ndv:      Driver package 'd:\mx6 driver\usb drivers\wpdmtp.inf' exists under 'C:\Windows\System32\DriverStore\FileRepository\wpdmtp.inf_amd64_ed4b0e8d88a686b3\wpdmtp.inf'.
     dvi:      Searching for hardware ID(s):
     dvi:           usb\vid_2a45&pid_0c02&rev_????&mi_00
     dvi:           usb\vid_2a45&pid_0c02&mi_00
     dvi:      Searching for compatible ID(s):
     dvi:           usb\ms_comp_mtp
     dvi:           usb\class_ff&subclass_ff&prot_00
     dvi:           usb\class_ff&subclass_ff
     dvi:           usb\class_ff
     dvi:      Class GUID of device changed to: {eec5ad98-8080-425f-922a-dabf3de3f69a}.
     dvi:      {Plug and Play Service: Device Install for USB\VID_2A45&PID_0C02&MI_00\7&105006D8&0&0000}
     ndv:           Driver INF Path: C:\Windows\INF\oem7.inf
     ndv:           Driver Node Name: wpdmtp.inf:ed86ca11c005ffe7:MTP:5.2.5326.4762:usb\vid_2a45&pid_0c02&mi_00
     ndv:           Driver Store Path: C:\Windows\System32\DriverStore\FileRepository\wpdmtp.inf_amd64_ed4b0e8d88a686b3\wpdmtp.inf
     dvi:           Searching for hardware ID(s):
     dvi:                usb\vid_2a45&pid_0c02&rev_????&mi_00
     dvi:                usb\vid_2a45&pid_0c02&mi_00
     dvi:           Searching for compatible ID(s):
     dvi:                usb\ms_comp_mtp
     dvi:                usb\class_ff&subclass_ff&prot_00
     dvi:                usb\class_ff&subclass_ff
     dvi:                usb\class_ff
     dvi:           Class GUID of device changed to: {eec5ad98-8080-425f-922a-dabf3de3f69a}.
     ndv:           {Core Device Install} 19:19:16.328
     dvi:                {DIF_ALLOW_INSTALL} 19:19:16.347
     dvi:                     Using exported function 'WpdClassInstaller' in module 'C:\Windows\system32\wpd_ci.dll'.
     dvi:                     Class installer == wpd_ci.dll,WpdClassInstaller
     dvi:                     Using exported function 'CoDeviceInstall' in module 'C:\Windows\system32\WUDFCoinstaller.dll'.
     dvi:                     CoInstaller 1 == WUDFCoinstaller.dll
     dvi:                     CoInstaller 1: Enter 19:19:16.354
     dvi:                     CoInstaller 1: Exit
     dvi:                     Class installer: Enter 19:19:16.354
     dvi:                     Class installer: Exit
     dvi:                     Default installer: Enter 19:19:16.357
     dvi:                     Default installer: Exit
     dvi:                {DIF_ALLOW_INSTALL - exit(0xe000020e)} 19:19:16.357
     dvi:                {DIF_INSTALLDEVICEFILES} 19:19:16.359
     dvi:                     CoInstaller 1: Enter 19:19:16.359
     dvi:                     CoInstaller 1: Exit
     dvi:                     Class installer: Enter 19:19:16.360
     dvi:                     Class installer: Exit
     dvi:                     Default installer: Enter 19:19:16.360
!    inf:                          Empty Section! [MTP.Files.Kernel]
!    inf:                          Empty Section! [MTP.Files.XPRT_USB]
!    inf:                          Empty Section! [MTP.Files.Core]
!    inf:                          Empty Section! [MTP.Files.UMDFDDriver]
     dvi:                     Default installer: Exit
     dvi:                {DIF_INSTALLDEVICEFILES - exit(0x00000000)} 19:19:16.363
     dvi:                {DIF_REGISTER_COINSTALLERS} 19:19:16.364
     dvi:                     CoInstaller 1: Enter 19:19:16.365
     dvi:                     CoInstaller 1: Exit
     dvi:                     Class installer: Enter 19:19:16.366
     dvi:                     Class installer: Exit
     dvi:                     Default installer: Enter 19:19:16.366
     dvi:                          {DIF_DESTROYPRIVATEDATA} 19:19:16.368
     dvi:                               CoInstaller 1: Enter 19:19:16.368
     dvi:                               CoInstaller 1: Exit
     dvi:                               Class installer: Enter 19:19:16.369
     dvi:                               Class installer: Exit
     dvi:                               Default installer: Enter 19:19:16.369
     dvi:                               Default installer: Exit
     dvi:                          {DIF_DESTROYPRIVATEDATA - exit(0xe000020e)} 19:19:16.370
     dvi:                     Default installer: Exit
     dvi:                {DIF_REGISTER_COINSTALLERS - exit(0x00000000)} 19:19:16.370
     dvi:                {DIF_INSTALLINTERFACES} 19:19:16.370
     dvi:                     Using exported function 'CoDeviceInstall' in module 'C:\Windows\system32\WUDFCoinstaller.dll'.
     dvi:                     CoInstaller 1 == WUDFCoinstaller.dll
     dvi:                     CoInstaller 1: Enter 19:19:16.371
     dvi:                     CoInstaller 1: Exit
     dvi:                     Class installer: Enter 19:19:16.372
     dvi:                     Class installer: Exit
     dvi:                     Default installer: Enter 19:19:16.372
     dvi:                     Default installer: Exit
     dvi:                {DIF_INSTALLINTERFACES - exit(0x00000000)} 19:19:16.373
     dvi:                {DIF_INSTALLDEVICE} 19:19:16.374
     dvi:                     CoInstaller 1: Enter 19:19:16.374
     dvi:                     CoInstaller 1: Exit
     dvi:                     Class installer: Enter 19:19:16.406
     dvi:                          {Install DEVICE}
     inf:                               Processing REGISTERDLLS section [MTP.RegisterComServers]. Module: '%11%\wpdconns.dll', flags: 0x0001, timeout: 300s, Arguments: '(null)'.
!!!  inf:                               Failed to load the OLE Control 'C:\Windows\system32\wpdconns.dll'.
!!!  inf:                               Error 126: The specified module could not be found.
!!!  inf:                               Failed to register OLE server 'C:\Windows\system32\wpdconns.dll'.
!!!  inf:                               Error 126: The specified module could not be found.
     inf:                               Processing REGISTERDLLS section [MTP.RegisterComServers]. Module: '%11%\wpdmtpus.dll', flags: 0x0001, timeout: 300s, Arguments: '(null)'.
     inf:                               Processing REGISTERDLLS section [MTP.RegisterComServers]. Module: '%11%\wpdmtp.dll', flags: 0x0001, timeout: 300s, Arguments: '(null)'.
     inf:                               Processing REGISTERDLLS section [MTP.RegisterComServers]. Module: '%12%\UMDF\wpdmtpdr.dll', flags: 0x0001, timeout: 300s, Arguments: '(null)'.
     dvi:                               {Writing Device Properties}
     dvi:                                    Strong Name=oem7.inf:ed86ca11c005ffe7:MTP:5.2.5326.4762:usb\vid_2a45&pid_0c02&mi_00
     dvi:                               {Writing Device Properties - Complete}
     inf:                               AddService=WUDFRd,0x000001fa,WUDFRD_ServiceInstall  (wpdmtp.inf line 149)
     dvi:                               Add Service: Modified existing service 'WUDFRd'.
     inf:                               AddService=WpdUsb,0x000001f8,MTP.WpdUsb.AddService,MTPEventlog.AddService  (wpdmtp.inf line 150)
!!!  dvi:                               Add Service: Binary 'C:\Windows\system32\DRIVERS\wpdusb.sys' for service 'WpdUsb' is not present.
!!!  dvi:                               Error while installing services.
!!!  dvi:                               Error 0xe0000217: A service installation section in this INF is invalid.
!!!  dvi:                               Cleaning up failed installation
!!!  dvi:                               Error 0xe0000217: A service installation section in this INF is invalid.
     dvi:                          {Install DEVICE exit (0xe0000217)}
!!!  dvi:                          Cleaning up failed installation (e0000217)
!!!  dvi:                     Class installer: failed(0xe0000217)!
!!!  dvi:                     Error 0xe0000217: A service installation section in this INF is invalid.
     dvi:                     CoInstaller 1: Enter (Post Processing) 19:19:16.449
     dvi:                     CoInstaller 1: Exit (Post Processing)
     dvi:                {DIF_INSTALLDEVICE - exit(0xe0000217)} 19:19:16.450
!!!  ndv:                Error(e0000217) installing device!
!    ndv:                Queueing up error report since device installation failed...
     ndv:           {Core Device Install - exit(0xe0000217)} 19:19:16.453
     dvi:           {DIF_DESTROYPRIVATEDATA} 19:19:16.454
     dvi:                CoInstaller 1: Enter 19:19:16.454
     dvi:                CoInstaller 1: Exit
     dvi:                Class installer: Enter 19:19:16.454
     dvi:                Class installer: Exit
     dvi:                Default installer: Enter 19:19:16.457
     dvi:                Default installer: Exit
     dvi:           {DIF_DESTROYPRIVATEDATA - exit(0xe000020e)} 19:19:16.458
     ump:      {Plug and Play Service: Device Install exit(e0000217)}
!!!  ndv:      Device install failed for device.
!!!  ndv:      Error 0xe0000217: A service installation section in this INF is invalid.
     ndv:      Installing NULL driver.
     dvi:      {Plug and Play Service: Device Install for USB\VID_2A45&PID_0C02&MI_00\7&105006D8&0&0000}
!    ndv:           Installing NULL driver!
     dvi:           {DIF_ALLOW_INSTALL} 19:19:16.500
     dvi:                Using exported function 'WpdClassInstaller' in module 'C:\Windows\system32\wpd_ci.dll'.
     dvi:                Class installer == wpd_ci.dll,WpdClassInstaller
     dvi:                No CoInstallers found
     dvi:                Class installer: Enter 19:19:16.505
     dvi:                Class installer: Exit
     dvi:                Default installer: Enter 19:19:16.508
     dvi:                Default installer: Exit
     dvi:           {DIF_ALLOW_INSTALL - exit(0xe000020e)} 19:19:16.509
     dvi:           {DIF_REGISTER_COINSTALLERS} 19:19:16.509
     dvi:                Class installer: Enter 19:19:16.510
     dvi:                Class installer: Exit
     dvi:                Default installer: Enter 19:19:16.510
     dvi:                Default installer: Exit
     dvi:           {DIF_REGISTER_COINSTALLERS - exit(0x00000000)} 19:19:16.511
     dvi:           {DIF_INSTALLDEVICE} 19:19:16.511
     dvi:                No CoInstallers found
     dvi:                Class installer: Enter 19:19:16.511
!    dvi:                     Installing NULL driver!
     dvi:                     Install Null Driver: Removing device sub-tree. 19:19:16.518
     dvi:                     Install Null Driver: Removing device sub-tree completed. 19:19:16.522
     dvi:                     Install Null Driver: Restarting device. 19:19:16.530
     dvi:                     Install Null Driver: Restarting device completed. 19:19:16.535
     dvi:                     Install Device: Starting device. 19:19:16.536
     dvi:                     Install Device: Starting device completed. 19:19:16.544
     dvi:                Class installer: Exit
     dvi:           {DIF_INSTALLDEVICE - exit(0x00000000)} 19:19:16.545
     dvi:           {DIF_DESTROYPRIVATEDATA} 19:19:16.546
     dvi:                Class installer: Enter 19:19:16.546
     dvi:                Class installer: Exit
     dvi:                Default installer: Enter 19:19:16.549
     dvi:                Default installer: Exit
     dvi:           {DIF_DESTROYPRIVATEDATA - exit(0xe000020e)} 19:19:16.550
     ump:      {Plug and Play Service: Device Install exit(00000000)}
     ndv: {Update Driver Software Wizard exit(e0000217)}
<<<  Section end 2016/11/01 19:19:22.532
<<<  [Exit status: FAILURE(0xe0000217)]

      呃,出错信息有点多,但是 不用担心,关键信息就几行。那么,怎么确定这一段就是MTP驱动安装的LOG呢?

      方法:打开设备管理器:( 如果不知道,请自行百度,懒癌患者戳这个:http://jingyan.baidu.com/article/54b6b9c0d94c6e2d583b4783.html

     

           带有黄色感叹号的“未知设备” 就是我们的手机了(注意,也许你的情况不一样,不在 “其他设备” 分类下面,也不叫 “未知设备” , 但是,肯定会有黄色感叹号标识!实在有疑问需要帮助,请留言)。右键-->属性-->详细信息-->硬件ID:

     

     手机的硬件ID:VID=2A45 PID=0C02 (补充一下基础知识,硬件ID由VID和PID两部分构成),所以,回到我刚才贴出的出错信息:

   

     因此,我们确信,这一段出错信息就是我们要研究的出错信息!

     接着,寻找出错信息,瞄准带有ERROR的信息:

             

         注意看:Failed to copy file 'd:\mx6 driver\usb drivers\WpdMtp.dll' to 'C:\Users\sam\AppData\Local\Temp\{2f83342d-8f7e-7d48-bfa0-ea76d88b7a37}\WpdMtp.dll' , 原因就是缺少 WpdMtp.dll !!!

        尽管过程曲折,然而觅得真凶的痛快感也是无与伦比的!

        解决方案:寻找另外一台可以识别手机的电脑,拷贝过来! ( C:\Windows\System32)

     

             为了以防万一,我把 WpdMtp.dll , WpdMtpUS.dll , WpdMtpDr.dll , WpdMtpIP.dll 都拷贝到自己电脑的 C:\Windows\system32 下面。

         第三步:更新驱动程序软件

              回到设备管理器(刚才已经说过了,别忘了),选中“未知设备” (手机), 右键-->更新驱动程序软件,

       

       

         D:\MX6 Driver 存放了 MX 6 的驱动程序。那么,我们如何确定这个文件夹呢?

         方法:用USB连接手机,连接模式选择 “内置光盘” :

        

        此时,电脑会弹出窗口:

          

         USB Drivers 文件夹就包含了 MX 6 的驱动程序 ~ 复制到 D:\MX6 Driver 。

         回到前面,我们继续 “更新驱动程序软件”,点击 “下一步” , 两种可能:1.成功识别手机

        

          2. 报错。 “ INF包含无效的安装段落” 或者 "第三方INF签名无效“ 或者。。。

                  如果是 "第三方INF签名无效“ ,戳这个:http://jingyan.baidu.com/article/636f38bb415ce3d6b84610eb.html

                  如果是其他的,就打开 LOG 文件,继续找出错信息,看 ERROR 信息。


         关键点:根据LOG文件中的 ERROR 信息,缺啥补啥!

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