Links to CRM Documentation

SAP Marketing

- mySAP CRM: Software for Creating a Customer-Centric Enterprise

SAP Help

- SAP CRM 5.0
- SAP CRM 4.0 Support Release 1
- SAP Best Practices for Customer Relationship Management - V1.50
- SAP Best Practices for Customer Relationship Management - V2.50 (Internet Explorer required)
- SAP Best Practices for Customer Relationship Management - V1.2007 (Internet Explorer required)
- Preconfigured Scenarios
- CRM Master Data Management i.e Business Partner, Product, Organizational Structure
- Partner Processing and Master Data in CRM
- Building Block Library currently working only on Internet Explorer

Install Guides & Cookbooks

- CRM 5.0 Installation and Upgrade Information
- Configuring the Business Package for SAP CRM 5.0 SP01 (EN)
- PCUI Book for CRM 5.0 (PC-UI Cookbook)
- CRM Mobile Client Component Release CRM 5.0
- Communication Station CRM 5.0
- Quick Guide to the Installation of mySAP CRM (PPT)
- Master Guide mySAP™ Customer Relationship Management 2005
- Groupware Connectors 4.0 Guides
- Groupware Integration Guide
- SAP E-Commerce 5.0 - Landscape, Basics and Concepts
- SAP E-Commerce 5.0 - Examples and Tutorials
- Configuration Guide - IPC in SAP E-Commerce
- Interaction Center (IC) WebClient Consultants Cookbook

SDN

- CRM Blogs
- SAP Business Community CRM Forum

External Forums

- SAP Fans CRM Forum

Books

- mySAP CRM The Official Guidebook to SAP CRM Release 4.0
- mySAP CRM Interaction Center

Object Models

As a SAP Customer you can order the Object Model documentation at this E-Mail Addresses:

German Customers: info.germany at sap.com
Other Customers: shop at sap.com

The Material numbers and Documents avaliable are:

- Business Partner - Object Model CRM/EBP 4.0 (English: Material Number 50061291 / German: 50061287)
- Business Transaction - Object Model CRM/EBP 4.0 (English: Material Number 50061292 / German: 50061288)
- Condition Technique, Pricing Condition, Pricing - Object Model CRM/EBP 4.0 (English: Material Number 50061293 / German 50061289)
- Product - Object Model CRM/EBP 4.0 (English: Material Number 50061290 / German: 50061286)
- Short Introduction Modeling Methodology SAP SERM (English: Material Number 50061295 / German: 50061294)
- Object Orientation (Material Number 50061296)
- CRM 4.0 Object Model Kit (boxed set containing all brochures; English: Material Number 50061497 / German: 50061496)

CRM on SAP Service Marketplace

- mySAP CRM 2005 - Installation and Upgrade Information
- mySAP CRM Ramp-Up Knowledge Transfer

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