使用缓存的合理性问题_使用云证明客户服务工作的合理性

使用缓存的合理性问题

Prompt customer service and delighting the consumers forms a crucial aspect of any business operations. Moreover, managing and offering efficient customer service can be a tough task at times. Finding newer and better methods to enhance customer’s experience dealing with your business becomes one of the much needed aspects for business continuity and development. Until recently consumers used to find it comfortable calling up the customer support call centres where a technical/sales representative would help the user resolve and issue. But with the increasing volume of customer’s for any particular brand resulted in long waiting times and the transfer to various departments hence delaying the overall resolution time, hence starting to create a sense of dissatisfaction among clients.

Swift的客户服务和使消费者满意是任何业务运营的关键方面。 此外，有时管理和提供有效的客户服务可能是一项艰巨的任务。 寻找新的更好的方法来增强客户与您的业务打交道的经验成为业务连续性和发展所急需的方面之一。 直到最近，消费者都习惯于致电客户支持呼叫中心，在那里技术/销售代表可以帮助用户解决和发布问题。 但是随着任何特定品牌客户数量的增加，导致了漫长的等待时间，并且转移到各个部门，从而延迟了整体解决时间，从而开始在客户之间产生不满感。

The evolution of computing technologies shows a promising future to the sector of customer service. Not to be surprised that an increasing number of businesses are switching to Cloud computing technologies to fulfill their requirements of efficient and effective customer service. Since the very nature of cloud is to manage various aspects such as tech support, applications, infrastructure etc. from remote destination, the technology is gaining popularity at a rapid pace. The Cloud Hosting solutions are proving useful to businesses with the management of customer service that is better than the traditional methods. With its use, organization and businesses get the capability to modernize the customer support departments, this is due to the easy availability of client data, communication information and the past history from a single location rather than fetching it from various databases. A detailed report about a customer can be viewed hence empowering the representatives to answer and resolve the issues effectively hence reducing a delay which was experienced using the traditional methods. Hence offering an enhanced customer satisfaction and a more increasing likelihood of getting repeated business and referrals.

计算技术的发展为客户服务领域显示了光明的未来。 越来越多的企业开始使用云计算技术来满足他们对高效，有效的客户服务的需求，这不足为奇。 由于云的本质是从远程目标管理技术支持，应用程序，基础结构等各个方面，因此该技术正在Swift普及。 事实证明， Cloud Hosting解决方案对客户服务的管理比传统方法更好，对企业有用。 通过使用，组织和企业都具有使客户支持部门现代化的能力，这是由于可以从单个位置轻松获得客户数据，通信信息和过去的历史，而不是从各种数据库中获取它们。 可以查看有关客户的详细报告，从而使代表可以有效地回答和解决问题，从而减少了使用传统方法遇到的延迟。 因此，可以提高客户满意度，并增加获得重复业务和推荐的可能性。

UK Cloud Hosting companies allow businesses develop their custom applications and tools such as portals that can support there efforts of offering better customer service and install it on their infrastructure. Such portals also offers clients the capability of maintaining a history of reported issues and complaints which can prove useful with tracking and referring to the representatives whenever required. With a readily available data of the past communication, it offers better negotiation capabilities to customers as it would do to the support staff. Furthermore, depending on the business specific needs such portals can be designed and installed within the Cloud to best suffice the operational requirements. This can eventually result in an improved customer experience. An additional feature which seems to be included with the cloud computing services is the use of social networking apps allowing users to make the best out of customer feedback.

UK Cloud Hosting公司允许企业开发其自定义应用程序和工具(例如门户)，以支持在那里提供更好的客户服务并将其安装在其基础结构上的努力。 此类门户网站还为客户提供了维护已报告问题和投诉历史的功能，这在跟踪和咨询代表的情况下非常有用。 借助过去通信的随时可用的数据，它可以像与支持人员一样为客户提供更好的协商功能。 此外，根据业务的特定需求，可以在云中设计和安装此类门户，以最好地满足运营要求。 最终可以改善客户体验。 似乎包含在云计算服务中的另一个功能是使用社交网络应用程序，使用户可以充分利用客户的反馈。

Cloud hosting is also considered to be an ideal solution offering affordability with a combination of enough flexibility and redundancy. With the kind of architecture used for building a Cloud, businesses get the opportunity of achieving 100% uptime for the hosted applications, tools etc. which further adds to the customer service as your customer’s can access it anytime and from anywhere.

云托管也被认为是一种理想的解决方案，具有足够的灵活性和冗余性，可提供负担得起的服务。 借助用于构建云的那种架构，企业可以获得机会，使托管应用程序，工具等实现100％的正常运行时间，这进一步增加了客户服务，因为客户可以随时随地访问它。

翻译自: https://www.eukhost.com/blog/webhosting/using-cloud-to-justify-your-customer-service-efforts/

使用缓存的合理性问题