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第1章 HUAWEI BSS解决方案简介 4
1.1 BSS领域的行业标准简介 4
1.2 HUAWEI BSS解决方案 5
1.2.2 Web-Selfcare 6
1.2.3 IPCC 7
1.2.4 CRM 7
1.2.5 CC 7
1.2.6 CBS 8
1.2.7 OCS 8
1.2.8 Billing System 9
1.2.9 UVC 10
1.2.10 EVC 11
1.2.11 OCG 11
1.2.12 Mediation 11
1.2.13 AAA 12
1.2.14 BI 12
1.2.15 PRM 12
1.2.16 Provision： 12
1.2.17 FMS 13
1.2.18 Revenue Assurance 13
1.2.19 EAI BUS 13
1.2.20 EM 14
1.2.21 OSS 14
【OSS与BSS的关系】 14
第2章 功能/模块术语 15
2.1 CRM详解 15
2.1.2 Customer Contact Mgmt 15
2.1.1 Customer Mgmt 16
2.1.2 Sales Mgmt 16
2.1.3 Customer Order 17
2.1.4 Marketing Mgmt 17
2.1.5 Trouble Ticket 18
2.1.6 Customer QOS/SLA Management 18
2.1.7 Product Catalogue 19
2.1.8 Loyalty Management 19
2.1.9 Knowledge Mgmt 20
2.1.10 Product Lifecycle Mgmt 20
2.1.11 Channel Mgmt 20
2.1.12 Inventory Mgmt 20
2.1.13 Campaign Execution 21
2.1.14 Training 21
2.2 CBS详解 21
2.2.2 Rating&Charging 22
2.2.3 Billing 22
2.2.4 A/R (Accounts Receivable) 23
2.2.5 BF(Bill Formatting) 24
2.2.6 DC(Debt Collection) 24
2.2.7 Product Pricing Mgmt 24
2.3 EM 25
2.3.1 OA( Office Automation) 25
2.3.2 HR Management 25
2.3.3 ERP 25
2.4 OSS 26
2.4.1 Resource Management System 26
2.4.2 Workforce Management 26
2.4.3 Fault Management 26
2.4.4 Performance Management 26
2.4.5 NMS 27
第3章 BSS领域术语表 28
3.1 架构级术语： 28
3.2 业务与功能术语： 34