iOS App审核遇到的问题(持续更新)

2020-01-16 更新
Guideline 5.0 - Legal
解决:将一些什么等级歧视在审核的时候规避一下,不然让审核人员看到。

Your app contains content - or facilitates, enables, and encourages an activity - that is not legal in all of the locations where the app is available. Specifically, your app includes multi-level marketing features.

Next Steps

To resolve this issue, please remove all content and features that are illegal in the locations where your app is available. Please note that app concepts that are considered illegal are not allowed on the App Store.

Please see attached screenshots for details.

2019-05-28 更新
Guideline 2.1 - Performance - App Completeness
解决:因为商品里面的价格为0.01 ,认为有问题,被认为这个不是最终的上线数据。
将产品价格改为正常即可。

Your app or its metadata does not appear to include final content. Specifically, your app contained placeholder contents such as the price of the products, 0.01.

Before you submit your app to the App Store, all of its content and metadata must be final. Your app must not include placeholder or incomplete information. For example, an app with “lorem ipsum” text in the app description field will be rejected. Likewise, an app with placeholder screenshots, such as “screenshot coming soon,” will be rejected. Instead, you should only submit an app with complete information and content throughout.

Next Steps

To resolve this issue, please review your app and metadata to ensure that all of its content is final.

Please see attached screenshots for details.


Guideline 1.2 - Safety - User Generated Content
问题:一个评论的内容是 “摸摸” , 这被认为是 可能令人反感的内容,如裸露、色情和亵渎内容。
解决:将评论删除 并且回复说 这个内容被删除,后续会跟进相关的评论审核。

Your app enables the display of user-generated content but does not have the proper precautions in place.

Next Steps

To resolve this issue, please revise your app to implement all of the following precautions:

  • Require that users agree to terms (EULA) and these terms must make it clear that there is no tolerance for objectionable content or abusive users
  • A method for filtering objectionable content
  • A mechanism for users to flag objectionable content
  • A mechanism for users to block abusive users
  • The developer must act on objectionable content reports within 24 hours by removing the content and ejecting the user who provided the offending content

Please see attached screenshot for details.

2019-01-24 更新

Your binary is not optimized for iPhone 5 - New iPhone apps and app updates submitted must support the 4-inch display on iPhone 5 and must include a launch image referenced in the Info.plist under UILaunchImages with a UILaunchImageSize value set to {320, 568}. Launch images must be PNG files and located at the top-level of your bundle, or provided within each .lproj folder if you localize your launch images. Learn more about iPhone 5 support and app launch images by reviewing the ‘iOS Human Interface Guidelines’ at https://developer.apple.com/ios/human-interface-guidelines/graphics/launch-screen.

解决:很明显,就是在LaunchImage 提供 iPhone 5的尺寸 即可

Guideline 2.3.3 - Performance - Accurate Metadata
–解决 :刚好我们的UI 用的截图是iPhone X 刘海,所以被拒绝了,换成一个iPhone 标准即可。

We noticed that your screenshots do not sufficiently reflect your app in use.

Specifically, your 5.5-inch iPhone screenshots do not display the app in the correct device frame.

Next Steps

To resolve this issue, please revise your screenshots to ensure that they accurately reflect the app in use on the supported devices. For iPhone, you need a set of 5.5-inch display screenshots and for iPad, you need a set for 12.9-inch display. This set will be scaled appropriately down to other device sizes when viewed on the App Store in each territory.

Note that 6.5-inch display assets for iPhone XS Max are optional, and can scale down to iPhone XR, iPhone XS, and iPhone X. Screenshots that include features like rounded corners or sensor housing should only be used for the 6.5-inch or 5.8-inch display.

Resources

For resources on creating great screenshots for the App Store, you may want to review the App Store Product Page information available on the Apple developer portal.

Please ensure you have made any screenshot modifications using Media Manager. You should confirm your app looks and behaves identically in all languages and on all supported devices. Learn more about uploading app previews and screenshots in App Store Connect Help.

Guideline 2.3.10 - Performance - Accurate Metadata
– 解决:一开始以为是代码有问题,然而并不是,而是更新内容里面含有 安卓 两个字。 删除掉即可。

We noticed that your app or its metadata includes irrelevant third-party platform information.

Specifically, your app includes Android references in the app description.

Referencing third-party platforms in your app or its metadata is not permitted on the App Store unless there is specific interactive functionality.

Next Steps

To resolve this issue, please remove all instances of this information from your app and its metadata, including the app description, promotional text, What’s New info, previews, and screenshots.

Guideline 2.5.1 - Performance - Software Requirements
–解决:在描述里面说明下 为什么要使用HealthKit, 使用了什么功能,这个功能是用来干嘛的即可。

Your app uses the HealthKit or CareKit APIs but does not indicate integration with the Health app in your app description.

Next Steps

To resolve this issue, please revise your app description to specify that your app integrates with the Health app.

Please see attached screenshot for details.

----------------------------------------我是分割线-----------------------------------------------
Guideline 2.2 - Performance - Beta Testing
–不能出现 test,demo,beta 这些字眼

Your app contains references to test, trial, demo, beta, pre-release or other incomplete content.

Please see attached screenshots for details.

Next Steps

To resolve this issue, please remove all references to “demo,” “trial,” “beta,” or “test” in your app description, app icon, screenshots, previews, release notes, and binary. If you would like to conduct a beta trial for your app, you may wish to review the TestFlight Beta Testing Guide.

Guideline 2.3.10 - Performance - Accurate Metadata
– 关于我们那个我们的界面 出现了 内测的字眼

We also noticed that your app or its metadata includes irrelevant third-party platform information. Specifically, Android platform is mentioned in the 关于我们.

Referencing third-party platforms in your app or its metadata is not permitted on the App Store unless there is specific interactive functionality.

Please see attached screenshots for details.

Next Steps

To resolve this issue, please remove all instances of this information from your app and its metadata, including the app description, What’s New info, previews, and screenshots.

Since your iTunes Connect status is Rejected, a new binary will be required. Make the desired metadata changes when you upload the new binary.

Guideline 2.5.2 - Performance - Software Requirements
-由于之前一直用企业账号,在一个下载界面 导致可以安装和下载

IN addition, during review, your app installed or launched executable code, which is not permitted on the App Store. Specifically, your app uses the itms-services URL scheme to install an app.

Important Information

As a result of violating this guideline, your app’s review has been delayed. Future submissions of this app, and other apps associated with your Apple Developer account, will also experience a delayed review. Deliberate disregard of the App Store Review Guidelines and attempts to deceive users or undermine the review process are unacceptable and is a direct violation Section 3.2(f) of the Apple Developer Program License Agreement. Continuing to violate the Terms & Conditions of the Apple Developer Program will result in the termination of your account, as well as any related or linked accounts, and the removal of all your associated apps from the App Store.

We want to provide a safe experience for users to get apps and a fair environment for all developers to be successful. If you believe we have misunderstood or misinterpreted the intent of your app, you may submit an appeal for consideration or provide additional clarification by responding directly to this message in Resolution Center in iTunes Connect.

Guideline 4.0 - Design
-点击了版本更新 弹出不是最新版,并且可以更新

Your app includes an update button or alerts the user to update the app. To avoid user confusion, app version updates must utilize the iOS built-in update mechanism.

Please see attached screenshots for details.

Next Steps

To resolve this issue, please remove the update feature from your app. To distribute a new version of your app, upload the new app binary version into the same iTunes Connect record you created for the app’s previous version. Updated versions keep the same Apple ID, iTunes Connect ID (SKU), and bundle ID as the original version, and are available free to customers who purchased a previous version.

Resources

To create new versions of your app, please review the Create a new version section in iTunes Connect Developer Help.

Guideline 5.1.2 - Legal - Privacy - Data Use and Sharing
-需要获取通讯录权限,那么在提交的时候需要提供一个 隐私政策的url ,并且在app内可以看到

Furthermore, your app accesses user data from the device but does not have the required precautions in place.

Next Steps

To collect personal data with your app, you must make it clear to the user that their personal data will be uploaded to your server and you must obtain the user’s consent before the data is uploaded. You must also have a Privacy Policy URL and ensure that the URL you provide directs users to your privacy policy.

  • Starting with iOS 6, there are keys for specifying the reason the app will access the user’s protected data. When the access prompt is displayed, the purpose specified in these keys is displayed in that dialog box. If your app will be transmitting protected user data, the usage string in your access request should clearly inform the user that their data will be uploaded to your server if they consent.

Guideline 1.2 - Safety - User Generated Content

  • 解决:在用户详情界面提供一个举报功能
    Your app enables the display of user-generated content but does not have the proper precautions in place.

Next Steps

To resolve this issue, please revise your app to implement all of the following precautions:

  • Require that users agree to terms (EULA) and these terms must make it clear that there is no tolerance for objectionable content or abusive users
  • A method for filtering objectionable content
  • A mechanism for users to flag objectionable content
  • A mechanism for users to block abusive users
  • The developer must act on objectionable content reports within 24 hours by removing the content and ejecting the user who provided the offending content

Request a phone call from App Review

At your request, we can arrange for an Apple Representative to call you within the next three business days to discuss your App Review issue.

To request a call and ensure we have accurate contact information, reply directly to this message with a contact name and direct phone number to reach you.

Guideline 4.3 - Design

  • 告诉苹果说我们的应用最近才完成,不存在山寨版

This app duplicates the content and functionality of other apps submitted by you or another developer to the App Store, which is considered a form of spam.

Apps that simply duplicate content or functionality create clutter, diminish the overall experience for the end user, and reduce the ability of developers to market their apps.

The next submission of this app may require a longer review time.

Next Steps

  • Review the Design section of the App Store Review Guidelines.
  • Ensure your app is compliant with all sections of the App Store Review Guidelines and the Terms & Conditions of the Apple Developer Program.
  • Once your app is fully compliant, resubmit your app for review.

Submitting apps designed to mislead or harm customers or evade the review process may result in the termination of your Apple Developer Program account. Review the Terms & Conditions of the Apple Developer Program to learn more about our policies regarding termination.

If you have reviewed the App Store Review Guidelines and believe we have made an error in your app’s review, you may submit an appeal or provide additional details about your app by responding directly to this message.

For app design information, check out the following videos: “Best Practices for Great iOS UI Design” and “Designing Intuitive User Experiences,” available on the Apple Developer website.

You may also want to review the iOS Human Interface Guidelines for more information on how to create a great user experience in your app.

If you cannot - or choose not to - revise your app to be in compliance with the App Store Review Guidelines, you may wish to build an HTML5 web app instead. You can distribute web apps directly on your web site; the App Store does not accept or distribute web apps.

For more information about creating web apps, refer to the Configuring Web Applications section of the Safari Web Content Guide.

For a description of the HTML elements and attributes you can use in Safari on iPhone, check out Safari HTML Reference: Introduction.

2018-01-17
又一个app 上线继续遇到坑

Guideline 2.1 - Performance - App Completeness

-查看了下 是一个crash日志 是一个 关于facebook 的一个bug,但我只在app 里面初始化而已,并没有使用。
解决: 然后直接申诉婉转说 自己的服务出了点问题,工程师已经修复,让重新审核
We were unable to review your app as it crashed on launch. We have attached detailed crash logs to help troubleshoot this issue.

Next Steps

To resolve this issue, please revise your app and test it on a device to ensure it will launch without crashing.

Resources

For information on how to symbolicate and read a crash log, please review Tech Note TN2151 Understanding and Analyzing Application Crash Reports.

Guideline 5.1.1 - Legal - Privacy - Data Collection and Storage

-大概意思是说我们的app 可以不需要经过注册 也能进去
因为每个审核人员的 看法不一样
解决: 1、 说你们的app 有些功能需要 根据用户喜好去推荐
2、跟着他们的方法去解决,去掉登录
3、增加游客模式

We noticed that your app requires users to register with personal information to access non account-based features. Apps cannot require user registration prior to allowing access to app content and features that are not associated specifically to the user.

Please see attached screenshots for details.

Next Steps

User registration that requires the sharing of personal information must be optional or tied to account-specific functionality. Additionally, the requested information must be relevant to the features.

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