SBL-SCM-00018: Could not open connection to Siebel Gateway configuration store

Siebel Configuration Wizard Fails With Error, "SBL-SCM-00018: Could not open connection to Siebel Gateway configuration store" [ID 870263.1]

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修改时间:2013-3-6类型:PROBLEM状态:PUBLISHED优先级:3

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In this Document

Symptoms

Cause

Solution

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Applies to:

Siebel CRM - Version 8.0 [20405] to 8.2.2.2 SIA[23016] [Release V8]
Information in this document applies to any platform.
***Checked for relevance on 06-Mar-2013***

Symptoms

When Running the Siebel Server Configurator, It Fails Showing the Error: "SBL-SCM-00018: Could not open connection to Siebel Gateway configuration store"

Cause

There is an error with the DB parameters during the Gateway and Enterprise configuration.

The configurator cannot locate a login (because it cannot reach the DB), so the Server configurator fails to start

Solution

Steps to solve the issue:

- Run the Gateway configurator
- Delete the Enterprise configuration
- Run the Gateway configuration again
- Delete the Gateway server
- Create a new Gateway server, checking that the DB server and hostname are correct
- Create a new Enterprise, checking that the DB server and hostname are correct.
- Run the Siebel server configurator