OTRS
samuellei
这个作者很懒,什么都没留下…
展开
-
Queues in Customer Front End
<br />By default, a customer would see all queues in the customer front end to which he has rights. This is not always desired, because for instance all tickets are supposed to go to the Service Desk queue. <br />Here are a couple of tips that might help <转载 2010-09-25 17:44:00 · 609 阅读 · 0 评论 -
Using OTRS with Active Directory as a source for agents
<br />This is an example configuration for how to use Microsoft Active Directory as a source for OTRS "Agents" or users. In this case, you no longer have to create user accounts in OTRS but you can add them to the Active Directory and add them to the speci转载 2010-09-25 17:41:00 · 1242 阅读 · 0 评论