oracle 5632,Issue with Oracle Shadow process

Hello,

While shutting down the database for offline backup, we get the following message in Alert log:

Active call for process 5632 user 'SYSTEM' program 'ORACLE.EXE (SHAD)'

SHUTDOWN: waiting for active calls to complete.

And after that the Database doesn't shutdown.

Upon research, I found this is caused by an Oracle Bug 5907779.

Meatlink NOte - 5907779.8

But this is corrected in 10.2.0.4.

We are already on 10.2.0.4 and still we are facing this error.

Could someone please help me with resolving this?

Alert Log:

Sun Mar 21 21:03:03 2010

Shutting down instance (immediate)

License high water mark = 28

Sun Mar 21 21:03:03 2010

Stopping Job queue slave processes, flags = 7

Sun Mar 21 21:03:03 2010

Job queue slave processes stopped

Sun Mar 21 21:08:15 2010

Active call for process 5632 user 'SYSTEM' program 'ORACLE.EXE (SHAD)'

SHUTDOWN: waiting for active calls to complete.

Sun Mar 21 21:09:59 2010

Incremental checkpoint up to RBA [0x956.d68a.0], current log tail at RBA [0x956.d738.0]

Sun Mar 21 21:23:04 2010

MMNL absent for 1252 secs; Foregrounds taking over

Sun Mar 21 21:40:00 2010

Incremental checkpoint up to RBA [0x956.d766.0], current log tail at RBA [0x956.d777.0]

Sun Mar 21 22:03:18 2010

SHUTDOWN: Active sessions prevent database close operation

Sun Mar 21 22:06:49 2010