c语言reply,C语言-怎样用英语表达你对客户的“感同身受”？

原标题：C语言-怎样用英语表达你对客户的“感同身受”？

客服日常工作中的沟通话术

如果变成外语应该怎么正确地表达？

担心翻译器会让你越来越Chinglish？

这里有一份由程里外语达人们私人定制

专属于Ctriper的语言学习计划

每期只要花几分钟

一起坚持下来

和Ctrip一起

~Hello World~

本期邀请嘉宾：

IBU美音女神Jessie小姐姐

Today we are going to learn how to expreience customer'sfeelings.

When we received a call from a guest, who has a problem and is angry or irritated,we can say:

I can fully understand your feeling.

You sounded very urgent.

Or we can tell him that we can solve his problem, we can say:

Please be patient, I can fully understand your feeling and we will definitely do our best to solve your problem.

Or

We can fully understandyour feeling, please don’t worry, we will definitely verify the problem and reply you back in the first place.

Telling customers we canunderstand him:

We can feel your anger and upset, could I provide you some other suggestions, how about that?

Or

Yep, if I meet the same problem, I will have bad feeling as well.

Please do your best to let the customer describe his problem in a peaceful and composed way,we can say:

Hello, please take our sincere apology for the troubles we have brought to you, if I were you, I will be definitely very angry, could you please give me a chance to explain to you?

今天我们学习怎样向客户表达我们的“感同身受”，简单的复杂的都有

当我们的客户来电，表达他的问题，并非常生气时，我们首先就要说，我非常理解您的心情fully understand yourfeeling/我知道你很着急very urgent

告诉他我们一定definitely会为他们解决solve your problem

或者说我们会查询问题verify the problem，并及时回复reply

告诉他我们理解他的生气anger and upset

如果是我们，也会一样的心情have the same badfeeling.

尽量让他们平静地阐述问题describe his problem in apeaceful and composed way

Now let’s practice.

与你日常工作相关的话术

你想要知道用外语怎么说吗？

不管是英语还是其他日韩德法俄……

在评论区留下你想学的常用话术

会有专业老师与你互动哦

也可参与如下投票，有机会到课堂中来与老师交流哦

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