Replacing a RAID controller
when instructed to do so by the storage-management software, replace a raid controller that has failed.
the replacement raid controller cru does not come with a raid controller cache battery installed. you must remove the cache battery that is inside the existing raid controller that you are replacing, and install that battery inside the replacement raid controller cru. the steps to remove and replace the battery are included in the following procedure.
to replace a raid controller, do the following:
1. check the storage-management software for instructions on raid controller failure-recovery procedures. follow the steps provided in the software documentation before continuing with step 2.
2. if you have redundant raid controllers (dual-controller configuration), use the storage-management software to take the raid controller that has failed offline.
to prevent data loss if you have a single controller configuration, you must shutdown your system before you can replace the raid controller. for the proper shutdown sequence, see “turning off the storage server” on page 25.
3. label each cable that connects to the raid controller that has failed. this ensures that all cables will be properly reconnected to the new raid controller.
handle and install fiber-optic cables properly to avoid degraded performance or loss of communications with devices. when working with fiberoptic cables, do not pinch them, step on them, or locate them in aisles or walkways. do not overtighten the cable straps or bend the cables to a radius smaller than 76 mm (3 in.).
4. from the raid controller that has failed, remove the fibre channel cables from the gbics. the location of these components is shown in the following illustration.
after removing the fibre channel cables, insert the protective caps.
5. use the following procedure to remove the gbics from the raid controller that has failed.
a. move the metal latch on the gbic to the unlocked (center) position.
b. pull the gbic out of the port.
c. insert the protective cap on the gbic.
6. remove the failed raid controller (the fault led is on), as follows:
a. push down on the latch (centered above the raid controller). the levers pop out of the locked position.
b. grasp the pull-rings; then, pull on the levers and remove the raid controller.
7. to remove the cache battery, using a phillips head screwdriver, remove the eight screws from the battery access panel on the bottom of the raid controller that you just removed, as shown in the following illustration.
8. lift the battery out of the raid controller.
if you cannot lift out the battery, turn over the raid controller and hold it upside-down so that the battery is close above a flat surface and let it fall out. do not let the battery pull on the battery harness.
9. disconnect the battery harness on the battery from the two-pin connector on the controller board, and remove the battery, as shown in the following illustration.
set the battery on a dry, level surface.
when you handle electrostatic discharge (esd) sensitive devices, take precautions to avoid damage from static electricity. for details about handling esd-sensitive devices, see “handling static-sensitive devices” on page 37.
10. unpack the new raid controller.
set the raid controller on a dry, level surface away from magnetic fields. save the packing material and documentation in case you need to return the raid controller.
11. using a phillips head screwdriver, remove the eight screws from the battery access panel on the bottom of the replacement raid controller cru.
12. connect the battery harness on the battery to the two-pin connector on the controller board.
13. position the battery inside the replacement raid controller, and replace the battery-access panel.
14. copy the battery replacement information from the label on the front of the failed raid controller to the label on the front of the replacement raid controller cru.
15. install the new raid controller, as follows:
a. slide the raid controller all the way into the empty slot.
b. close both levers until the latch locks into place.
when you replace the failed raid controller, the storage-management software automatically synchronizes the firmware between the existing controller and the new controller. after replacing a controller, always use the storage-management software to verify the firmware levels and nvsram files.
16. insert the gbics according to the instructions in “installing gbics” on page 17.
17. connect the fibre channel cables to their original locations, according to the instructions in “installing fiber-optic cables” on page 19.
18. if you have a single-controller configuration, turn on power to the storage server and attached devices. for the proper power-on sequence, see “turning on the storage server” on page 25.
19. wait approximately one minute, and then check the green host loop led, green expansion loop led, and amber fault led on the new raid controller.
(1)?if the host loop led or the expansion loop led is off, the raid controller might not be inserted correctly. remove the cru and reinsert it.
(2)?if the fault led is on, the host loop led and the expansion loop led stay off, or any other fault led is on, refer to the storage-management software for problem determination.
20. refer to the storage-management software online help for instructions on bringing the controller online.
the replacement raid controller cru does not come with a raid controller cache battery installed. you must remove the cache battery that is inside the existing raid controller that you are replacing, and install that battery inside the replacement raid controller cru. the steps to remove and replace the battery are included in the following procedure.
to replace a raid controller, do the following:
1. check the storage-management software for instructions on raid controller failure-recovery procedures. follow the steps provided in the software documentation before continuing with step 2.
2. if you have redundant raid controllers (dual-controller configuration), use the storage-management software to take the raid controller that has failed offline.
to prevent data loss if you have a single controller configuration, you must shutdown your system before you can replace the raid controller. for the proper shutdown sequence, see “turning off the storage server” on page 25.
3. label each cable that connects to the raid controller that has failed. this ensures that all cables will be properly reconnected to the new raid controller.
handle and install fiber-optic cables properly to avoid degraded performance or loss of communications with devices. when working with fiberoptic cables, do not pinch them, step on them, or locate them in aisles or walkways. do not overtighten the cable straps or bend the cables to a radius smaller than 76 mm (3 in.).
4. from the raid controller that has failed, remove the fibre channel cables from the gbics. the location of these components is shown in the following illustration.
after removing the fibre channel cables, insert the protective caps.
5. use the following procedure to remove the gbics from the raid controller that has failed.
a. move the metal latch on the gbic to the unlocked (center) position.
b. pull the gbic out of the port.
c. insert the protective cap on the gbic.
6. remove the failed raid controller (the fault led is on), as follows:
a. push down on the latch (centered above the raid controller). the levers pop out of the locked position.
b. grasp the pull-rings; then, pull on the levers and remove the raid controller.
7. to remove the cache battery, using a phillips head screwdriver, remove the eight screws from the battery access panel on the bottom of the raid controller that you just removed, as shown in the following illustration.
8. lift the battery out of the raid controller.
if you cannot lift out the battery, turn over the raid controller and hold it upside-down so that the battery is close above a flat surface and let it fall out. do not let the battery pull on the battery harness.
9. disconnect the battery harness on the battery from the two-pin connector on the controller board, and remove the battery, as shown in the following illustration.
set the battery on a dry, level surface.
when you handle electrostatic discharge (esd) sensitive devices, take precautions to avoid damage from static electricity. for details about handling esd-sensitive devices, see “handling static-sensitive devices” on page 37.
10. unpack the new raid controller.
set the raid controller on a dry, level surface away from magnetic fields. save the packing material and documentation in case you need to return the raid controller.
11. using a phillips head screwdriver, remove the eight screws from the battery access panel on the bottom of the replacement raid controller cru.
12. connect the battery harness on the battery to the two-pin connector on the controller board.
13. position the battery inside the replacement raid controller, and replace the battery-access panel.
14. copy the battery replacement information from the label on the front of the failed raid controller to the label on the front of the replacement raid controller cru.
15. install the new raid controller, as follows:
a. slide the raid controller all the way into the empty slot.
b. close both levers until the latch locks into place.
when you replace the failed raid controller, the storage-management software automatically synchronizes the firmware between the existing controller and the new controller. after replacing a controller, always use the storage-management software to verify the firmware levels and nvsram files.
16. insert the gbics according to the instructions in “installing gbics” on page 17.
17. connect the fibre channel cables to their original locations, according to the instructions in “installing fiber-optic cables” on page 19.
18. if you have a single-controller configuration, turn on power to the storage server and attached devices. for the proper power-on sequence, see “turning on the storage server” on page 25.
19. wait approximately one minute, and then check the green host loop led, green expansion loop led, and amber fault led on the new raid controller.
(1)?if the host loop led or the expansion loop led is off, the raid controller might not be inserted correctly. remove the cru and reinsert it.
(2)?if the fault led is on, the host loop led and the expansion loop led stay off, or any other fault led is on, refer to the storage-management software for problem determination.
20. refer to the storage-management software online help for instructions on bringing the controller online.
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