SUPPORT COMMUNICATION - CUSTOMER ADVISORY

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Document ID: c00704700

Version: 2

Advisory: (Revision) ProLiant Servers: Smart Array 6i Controller - Smart Array Controller Parallel SCSI Driver (CPQCISSM) Driver for May Generate Erroneous Event ID 9 and 117 Messages During Windows Startup Under Microsoft Windows Server 2003 (64-Bit)
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2010-03-09

Last Updated: 2010-03-09

DESCRIPTION
Document Version
Release Date
Details
2
03/09/2010
Replaced p_w_picpaths that had disappeared from the advisory, replaced the outdated links in the Resolution section with navigation steps, and updated the Platforms Affected.
1
06/16/2006
Original Document Release.

On ProLiant servers configured with an Integrated Smart Array 6i Controller connected to an external HP Ultrium tape drive, the Microsoft Windows port driver (SCSIPORT.SYS) may log erroneous Event ID 9 and Event ID 117 messages on behalf of the HP CPQCISSM driver while Windows is starting. Although this has been observed when using an external HP Ultrium 215 tape drive, it may occur when using any HP Ultrium tape drive. Additionally, although has been observed when using the Integrated Smart Array 6i Controller, this may also occur on servers configured with a Smart Array 641/642 or Smart Array 6402/6404 Controller.

See Figures 1, 2, and 3 (below) for more details on the Event ID 9 and Event ID 117 messages.

Note: Although Event ID 9 and Event ID 117 messages are reported as errors, there is no impact on the operation of the server or tape drive.

 

Figure 1: CPQCISSM Error in the Event Viewer System Log

 

Figure 2: Event Properties of CPQCISSM Event ID 9

 

Figure 3. Event Properties of CPQCISSM Event ID 117

SCOPE

Any ProLiant server configured with an Integrated Smart Array 6i Controller attached to an external HP Ultrium tape drive, running Smart Array Firmware Version 2.58 (or earlier), and running Windows Server 2003 Enterprise x64 Edition or Windows Server 2003 Standard x64 Edition and the CPQCISSM driver.

ProLiant Servers that include the Integrated Smart Array 6i Controller

  • ProLiant BL20p G3
  • ProLiant BL25p
  • ProLiant BL40p
  • ProLiant DL360 G4
  • ProLiant DL360 G4p
  • ProLiant DL380 G4
  • ProLiant DL380 G4 Packaged Cluster
  • ProLiant DL385
  • ProLiant DL580 G3
RESOLUTION

The erroneous Event ID 9 and Event ID 117 messages has been corrected in version 2.68 (and later) of the Smart Array 6i Controller firmware, which can be located using the following navigation:

  1. Go to

    http://www.hp.com/

  2. Select Download drivers and software (and firmware) under Step 1 .
  3. Enter "Smart Array 6i" under Step 2 and click Go .
  4. Select the appropriate version of Microsoft Windows Server.
  5. Select Firmware - Storage Controller .
  6. Download the latest version of the Smart Array 6i Controller firmware.
RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice at the following URL:
http://www.hp.com/go/myadvisory

 

NAVIGATION TIP : For hints on navigating HP.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the  Navigation Tips document .
SEARCH TIP : For hints on locating similar documents on HP.com, refer to the  Search Tips document .
To search for additional advisories related to the Smart Array 6i Controller, use the following search string:
+Advisory +ProLiant -"Software and Drivers" +"Smart Array 6i"
Hardware Platforms Affected: HP ProLiant DL380 G4 Packaged Cluster with MSA500 G2, HP ProLiant DL360 G4 Server series, HP ProLiant BL20p G3 Server series, HP ProLiant DL360 G4p Server series, HP ProLiant DL385 Server series, HP ProLiant DL580 G3 Server series, HP ProLiant BL25p Server series, HP ProLiant DL380 G4 Server series, HP Smart Array 6i Embedded Controller(Standard HP Product), HP ProLiant DL380 G4 Packaged Cluster with MSA1000, HP ProLiant BL40p Server series
Operating Systems Affected: Microsoft Windows Server 2003 Enterprise x64(Standard HP Product), Microsoft Windows Server 2003 Standard x64(Standard HP Product)
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA00704700
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