Hello Jessica,
I've seen this issue many times and the way it will definately get resolved is by doing a full service definition refresh. Please follow SAP Note 727998 to do this completely. Please complete this first on your Solution Manager system and once completed, do the same on the Satellite system.
Please note that there are 3 steps in the service definition refresh & they are:
- Delete the Service Definition
- Refresh the Service Definition
- Regenerate the Service Definition
Note 727998 will outline all the steps required to have this happen.
Once you have completed this, please re-generate the EWA report in question to ensure that the problem is resolved.
Hope this helps you out!
Thanks,
Mark