Incident Management
Incidents can be classified using a severity scale 1, 2, 3
1 is minor –printing problem, insufficient details in the protocol, error in the protocol
2 is moderate –test may or may not meet acceptance criteria. However, this does not affect the use.
3 is major –test does not meet acceptance criteria and there is no work around.
偶发事件管理
偶发事件可以按照严重级别1、2、3来分级。
1 代表次要级–打印问题、方案中的不详尽之处、方案中的误差
2 代表中等级–测试未满足接受标准,但是,这不影响使用。
3 代表重大级–测试未满足接受标准,无法进行工作。
Incident Report
Incident management plan Incident report template
Incident log
偶发事件报告
偶发事件管理计划
偶发事件报告样本
偶发事件登录