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Dell ProSupport - Designed to address the technology challenges you face today.

Dell ProSupport starts with the Dell ProSupport for IT service model designed for IT professionals such as you. Dell ProSupport for IT provides:7x24 Direct access to Dell Expert Centers

Fast-track dispatch for Dell-certified technicians

Escalation management through Dell Global Command Centers

Next, Dell ProSupport Options align to the way you use technology — rapidly responding to your needs, protecting your investment, your productivity and your sensitive data, and providing enhanced proactive support services to help reduce the risk and complexity of managing your infrastructure.

SPEED OF RESPONSEPROTECTIONPREMIUM PROACTIVE

Mission Critical 4-Hour On-site Service*with 6-hour hardware repair –Priority on-site service to get you back up and running fast

Specialized Onsite Options –Allows you to augment your daily IT management or tap into specific technical expertise for critical projects when needed. Recommended options for notebooks include:On-site Parts Management to help minimize downtime by having parts at your fingertips.

On-site Personnel to augment your IT staff.

On-site Diagnosis for accelerated troubleshooting.Asset Management and ProtectionAccidental Damage Protection*repairs or replaces accidentally damaged systems

Data Management and ProtectionKeep Your Hard Drive*helps you retain control over sensitive data

Hard Drive Data Recovery provides unlimited attempts to recover data from a failed hard drive

Certified Data Destruction wipes your hard drive clean and destroys dataEnterprisewide Contract– Provides enhanced proactive capabilities through:Designated Service Delivery Manager

Performance benchmarking and custom reporting

Planning and assessments

Proactive Maintenance - Maximizes the availability and stability of your infrastructure proactively. The package includes a detailed system assessment and implementation of driver or firmware updates and upgrades for your server or storage systems.

Remote Advisory Options- Provides telephone and the Internet access to technical expertise for specialized applications and solutions such as Microsoft® Exchange, Virtualization, and more.

Don’t have an IT staff?

Dell ProSupport for End-Users is designed for organizations with limited or no dedicated IT staff. End-users receive 24x7 direct break-fix hardware support plus “how-to” support on popular software applications such as Norton™ AntiVirus, Microsoft® Office®, Microsoft Small Business Server, Intuit® QuickBooks®, Adobe® Photoshop® and Adobe Acrobat®. To purchase Dell ProSupport for End Users, please contact your Dell Sales Representative.Customization and Set-Up

Deployment Services

Our end-to-end deployment services are designed to simplify and accelerate the customization and utilization of your new systems. Dell Deployment Services include everything from order consolidation to coordination of deployment resources.

Managed Deployment

Dell Managed Deployment Services are for customers who need a complete, end-to-end deployment solution. Managed deployments are useful within complex logistical environments that require a single point of contact.

Hardware Customization (CFI)

Dell offers hardware customization services to help accelerate your system deployments. We can perform a range of services such as custom configuration, consolidation and integration in our factory so that you can deploy your systems right out of the box.

ImageDirect

ImageDirect is a web-based, hosted image management service that enables customers to easily create, manage and load custom images for Dell commercial client systems.

Advanced Configuration Services

With Advanced Configuration Services (ACS), you can save time and resources by selecting various settings during the purchase process. You can choose to partition your hard drive, select boot order, change BIOS settings and modify various standard software configuration settings.

Asset Recovery Services

Asset Recovery Services

Asset Recovery Services offers safe and environmentally appropriate disposal solutions for outdated or end-of-life IT assets. This service includes transportation, flexible logistics, equipment processing, detailed data security and environmental reports at an affordable price