good moring, (good afternoon, good evening,) x x hotel,
早晨好(下午好,晚上好)这是某某酒店
Whom am I speaking to?(您贵姓?)
How to spell your name?(怎样拼写您的名字?)
please hold on one second(请稍等)
I am sorry to keep you waiting(对不起,让您久等)
I am sorry the manager is not here right now, may I forward
your call to...(对不起,经理不在,我把电话转到...好吗?)
I am sorry the person you are looking for is not in the room
now. 对不起,您找的住客现不在房间).
May I take a message?(要我帮留话吗?)
You may dial this number...(你可拨这个号)
Let me know if you need any help.(需要啥帮助,请随时吩咐)
Have a great time(开心)
Enjoy!(开心)
Good night(晚安!)
Is there anything I can help?
Is there anything I can do for you,sir or madam or miss or miz?
总机领班岗位责任制
1、必须具有高度的责任感,精于业务,热爱本职工作,忠于职守,严
格管理,团结协作,自觉维护酒店的声誉和利益。
2、在前厅主管的指导下负责总机房的管理工作,努力完成每月计划
任务、负责计划、监督和指导总机的运营管理。
3、随时留意将可能发生的特别电话,复述清楚电话的来源及其重要