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IHG中国区酒店IT标准和操作手册v10

IHG Greater China

HOTEL IT STANDARD, STANDARD OPERATING

PROCEDURE AND BEST PRACTICES

1. IHG Greater China Hotel IT SOPs Summary3

1.1 - How to use this Document 如何使用本文档4

1.2 - Introduction介绍5

2. IT Operations6

2.1 - Computer Room Access6

2.2 - IT Routines Lists8

2.3 - Change Management14

2.4 - Data and Systems Backup strategy17

2.5 - IT Helpdesk Fault Logging21

2.6 - IT Logbooks22

2.7 - User Files Backup24

2.8 - IT After Office Hours On-Calls26

3. IT Maintenance28

3.1 - IT Asset Inventory Management28

3.2 - IT Hardware and Software Maintenance Contracts33

3.3 - User Hardware Maintenance35

3.4 - Hotel IT Server Room Environmental Monitoring System37

4. IT Security & Audit40

4.1 - Updated user lists / permissions40

4.2 - IT Screensavers / Idle Passwords42

4.3 - Internet Usage45

4.4 - IT USB/CD/DVD Lockout47

4.5 -Server Room Fire Protection/Alarms/Sensors/Temperature/Humidity/EMS49

4.6 - Server Room Fire Hazards / Combustible Materials53

4.7 - Server Room Fire Extinguishers55

4.8- IT Fire and Evacuation – Sample57

4.9 - IT Emergency Service Recovery59

4.10 - Software License Compliance78

4.11 - IT Devices not Being Used / Confidential Documents to Be Destroyed82

4.12 - Protecting Files from Virus84

4.13 - New User username and password 86

4.14 - Resignation of Employee88

4.15 - IT Air-Conditioning & UPS – Sample90

4.16 - Business Continuity Plan for PMS System93

4.17 - Business Continuity Plan for POS System104

5. IT Standards109

5.1 - Hotel IT Standard Network Setup109

5.2- Hotel Firewall / Public IP Addresses118

5.3 - Anti-virus Standards120

5.4 - IT Computer Hardware Specifications123

5.5 – Email Address Requests127

5.6 - Point of Sales Item129

1. IHG Greater China Hotel IT SOPs Summary

Document Information

Document Name:IHG Greater China Hotel IT Standard Operating ProcedureDocument Version No:V 1.0Prepared By:Jerry WANGDate: Feb. 1th, 2010Review By:WONG Kar Hong Distribution List

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