1.In IT service management, what is NOT the benefit in use of processes?
d. contract compliant
2.Why we have to study services?
a. Service regulates professional activities
b. Service is simple
c. Service resolves technical problems
d. Service equals profits
3.In comparing with Computer Science, Software Engineering is concerning with _
a. building data structures
b. establishing computing theory
c. delivering useful software
d. applying efficient algorithms
4.In comparing with IT Management, IT SERVICE management is focusing on _.
a. Centralized behaviors
b. Process orientation
c. Once a time missions
d. Isolated procedures
5.In Service Sciences, Management, and Engineering (SSME), service innovation does NOT include:
a. Technology Innovation
b. Business Innovation