How to properly uninstall VERITAS Backup Exec (tm) 9.x if problems occur using Add/Remove Programs

原创 2004年09月17日 10:01:00

To manually uninstall Backup Exec 9.x, follow the instructions given below:

1. Download the Microsoft Installer (MSI) Cleanup utility, and install it on the system in question. The MSI Installer Cleanup utility can be currently obtained from Microsoft at this location: ? ?http://support.microsoft.com/default.aspx?kbid=290301 <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />

Note: As per Microsoft, the Windows Install Cleanup Utility is not supported with MSI 2.0.


2. After the application is installed, run it from Start | Programs | Windows Install Clean Up

3. Select VERITAS Update and VERITAS Backup Exec for Windows Servers, and then click Remove

4. Click Exit to end the clean up process

5. Open Services from Control Panel in Windows NT 4.0, or from Administrative Tools in Windows 2000. Stop all Backup Exec services and the MSSQL$BKUPEXEC service (Figures 2 and 3). If Desktop and Laptop Option (DLO) is installed, stop the MSSQL$BKUPEXECDLO service as well

6. Click Start | Run, type regedt32, and click OK

Warning: Incorrect use of the Windows Registry Editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.


7. Remove the following VERITAS registry keys:

a. HKEY_LOCAL_MACHINE/SOFTWARE/VERITAS/Adamm

?

b. HKEY_LOCAL_MACHINE/SOFTWARE/VERITAS/Agent Accelerator for Windows NT/2000

?

c. HKEY_LOCAL_MACHINE/SOFTWARE/VERITAS/Backup Exec

?

d. HKEY_LOCAL_MACHINE/SOFTWARE/VERITAS/Common

?

e. HKEY_LOCAL_MACHINE/SOFTWARE/VERITAS/DLO

?

f. HKEY_LOCAL_MACHINE/SOFTWARE/VERITAS/Exec View

?

g. HKEY_LOCAL_MACHINE/SOFTWARE/VERITAS/SigLogger

?

h. HKEY_LOCAL_MACHINE/SOFTWARE/VERITAS (only if empty)

?

i. HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Windows/CurrentVersion/Uninstall/VERITAS Backup Exec

8. If the Backup Exec Web Administration Console is installed (BEWAC), remove the following keys:

a. HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/ServerAppliance/ElementManager/WebElementDefinitions/TabBE* ?(all keys that start with TabBE)

?

b. HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/ServerAppliance/ElementManager/WebElementDefinitions/ContextHelpBE* (all keys that start with ContextHelpBE)

?

c. HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/ServerAppliance/ElementManager/WebElementDefinitions/AboutBoxBE

?

d. HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/ServerAppliance/ElementManager/WebElementDefinitions/HELPTOC_* (all keys that start with HELPTOC_. The underscore is important.)

?

e. HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/ServerAppliance/ApplianceManager/ObjectManagers/Microsoft_SA_Task/BackupJobTask

?

f. HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/ServerAppliance/ApplianceManager/ObjectManagers/Microsoft_SA_Task/RestoreJobTask

?

g. HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/ServerAppliance/ApplianceManager/ObjectManagers/Microsoft_SA_Task/TemplateJobTask


9. Remove Backup Exec services by removing the following registry keys (Figure 5):

a. HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Services/BackupExecAgentAccelerator

?

b. HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Services/BackupExecAgentBrowser

?

c. HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Services/BackupExecDeviceMediaService

?

d. HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Services/BackupExecJobEngine

?

e. HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Services/BackupExecNamingService

?

f. HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Services/BBackupExecRPCService

?

g. HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Services/ECM Service

?

h. HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Services/besakalert (BEWAC only)

?

i. HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Services/DLOAdminSvcu (DLO only)

?

j. HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Control/SCSIChanger

?

k. HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Services/SCSIChanger

10. Remove all Microsoft SQL Server Desktop Engine (MSDE) and Backup Exec associated SQL components by removing the following registry keys:

a. HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Microsoft SQL Server/BKUPEXEC

?

b. HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Microsoft SQL Server/BKUPEXECDLO (only when DLO is installed)

?

c. HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Microsoft SQL Server/Component Set/InstanceComponentSet.1 or InstanceComponentSet.2. Remove only the value where it matches one of the following global unique identifiers (GUIDs):

?

{44FE936D-2B47-40D3-9109-FC1360BFB85D} - Backup Exec 9.0 revision 4367

{78B54B0C-5280-4236-8DF2-7EC6DC45C364} - Backup Exec 9.0 revision 4454

{E09B48B5-E141-427A-AB0C-D3605127224A} - Backup Exec 9.1 (Backup Exec Instance)

{689404D2-1C94-44B3-9203-BEC5594FDA7A} - Backup Exec 9.1 (DLO Instance)

?

d. HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Microsoft SQL Server (only if there is no other Microsoft SQL Server Instances installed)

?

e. HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Services/MSSQL$BKUPEXEC

?

f. HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Services/SQLAgent$BKUPEXEC

?

g. HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Services/ MSSQL$BKUPEXECDLO (only when DLO is installed)

?

h. HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Services/SQLAgent$BKUPEXECDLO (only when DLO is installed)


11. Reboot the computer

12. Remove all files from the Backup Exec install directory, that is C:/Program Files/VERITAS/Backup Exec/NT.

13. If BEWAC is installed, remove the following files:

a. %SystemRoot%/system32/ServerAppliance/web/Admin/BE

?

b. %SystemRoot%/system32/ServerAppliance/web/Admin/help/0C0A/BE

?

c. %SystemRoot%/system32/ServerAppliance/web/Admin/help/040C/BE

?

d. %SystemRoot%/system32/ServerAppliance/web/Admin/help/0404/BE

?

e. %SystemRoot%/system32/ServerAppliance/web/Admin/help/0407/BE

?

f. %SystemRoot%/system32/ServerAppliance/web/Admin/help/0409/BE

?

g. %SystemRoot%/system32/ServerAppliance/web/Admin/help/0410/BE

?

h. %SystemRoot%/system32/ServerAppliance/web/Admin/help/0411/BE

?

i. %SystemRoot%/system32/ServerAppliance/web/Admin/help/0412/BE

?

j. %SystemRoot%/system32/ServerAppliance/web/Admin/help/0804/BE

?

Note: For the folders given below (k-r), remove the files listed after the folder list.

?

k. %SystemRoot%/system32/ServerAppliance/mui/0411

?

l. %SystemRoot%/system32/ServerAppliance/mui/0412

?

m. %SystemRoot%/system32/ServerAppliance/mui/0804

?

n. %SystemRoot%/system32/ServerAppliance/mui/0C0A

?

o. %SystemRoot%/system32/ServerAppliance/mui/040C

?

p. %SystemRoot%/system32/ServerAppliance/mui/0404

?

q. %SystemRoot%/system32/ServerAppliance/mui/0407

?

r. %SystemRoot%/system32/ServerAppliance/mui/0409

?

i. besakfirstwizres.dll

?

ii. BESigSchedulerRes.dll

?

iii. BEUtilityJobRes.dll

?

iv. BEUtilityJobUIRes.dll

?

v. BEUtilsRes.dll

?

vi. BEActLogRes.dll

?

vii. bealertconfigres.dll

?

viii. BEAlertsRes.dll

?

ix. BEAuditLogRes.dll

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x. BEBackupJobOptionsRes.dll

?

xi. BEBackupJobOptionsSummaryRes.dll

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xii. BECreateJobRes.dll

?

xiii. BECreateMiscRes.dll

?

xiv. BEDeviceMgmtRes.dll

?

xv. BEDevMediaRes.dll

?

xvi. BEDiagsLogRes.dll

?

xvii. BEDrivePoolMgmtRes.dll

?

xviii. BEErrorRulesRes.dll

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xix. BEHelpFilesRes.dll

?

xx. BEJobMonitorRes.dll

?

xxi. BEJobPropsRes.dll

?

xxii. BEJobSettingsRes.dll

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xxiii. BEJobsetupRes.dll

?

xiv. BELicenseRes.dll

?

xv. BeLogonAccountsRes.dll

?

xvi. BEMediaMgmtRes.dll

?

xvii. BEMediaRotationRes.dll

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xviii. BEMediaSetMgmtRes.dll

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xxix. BENotification.dll

?

xxx. BENotificationConfigRes.dll

?

xxxi. BEOptionsResource.dll

?

xxxii. beoverviewres.dll

?

xxxiii. BEReportsRes.dll

?

xxxiv. BEResource.dll

?

xxxv. BEResourceDiscoveryRes.dll

?

xxxvi. BERestoreJobOptionsRes.dll


14. Open Task Manager, and end the process VxTaskBarMgr.exe

15. Remove the directory C:/Program Files/VERITAS/VxUpdate

16. Remove the directory C:/Program Files/VERITAS, only if there is no other VERITAS Applications installed on the server

17. Remove the directory C:/Program Files/Common Files/VERITAS Shared, only if there is no other VERITAS Application installed on the computer

18. Remove the directory C:/Program Files/Microsoft SQL Server/MSSQL$BKUPEXEC

19. Remove the directory C:/Program Files/Microsoft SQL Server/MSSQL$BKUPEXECDLO (only when DLO is installed)

20. Removed the directory C:/Program Files/Microsoft SQL Server, only if there is no other Microsoft SQL Instance installed on the computer

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