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一、项目介绍
客户关系管理(Customer Relationship Management,CRM)是一种旨在改善企业与客户之间关系,提高客户忠诚度和满意度的新型管理机制。连锁零售企业之间的竞争就是客户资源的竞争,如何在竞争中提高客户的满意度和忠诚度,获得更多客户的青睐是问题的关键。深圳恒波商业连锁股份有限公司作为连锁零售业的一员,在近几年不断发展壮大的同时出现了较多的问题,尤其是在客户关系管理方面的不足,严重制约了恒波公司的健康发展。本文主要通过对恒波商业连锁股份有限公司客户关系管理的目前现状以及恒波公司CRM方案实施的过程中应该注意的相关事项进行探讨,希望通过这次探讨对恒波商业连锁股份有限公司CRM系统实施方案设计以及改善恒波公司客户关系管理现在的不良局面起到一个好的参照作用,在一定程度上解决恒波公司客户关系管理中存在的不合理的问题。我们通过java语言,后端springboot框架,数据库mysql,前端vue技术开发本系统。
二、主要使用技术
环境需要
1.运行环境:python3.7/python3.8。
2.IDE环境:pycharm+mysql5.7;
3.数据库工具:Navicat11
4.硬件环境:windows 7/8/10 1G内存以上;或者 Mac OS;
5.数据库:MySql 5.7版本;
技术栈
后端:python+django
前端:vue+CSS+JavaScript+jQuery+elementui
使用说明
使用Navicat或者其它工具,在mysql中创建对应名称的数据库,并导入项目的sql文件;
使用PyCharm 导入项目,修改配置,运行项目;
将项目中config.ini配置文件中的数据库配置改为自己的配置,然后运行;
运行成功后,在浏览器中输入:http://localhost:8080/项目名
三、研究内容
四、核心代码
# coding:utf-8
__author__ = "ila"
from django.http import JsonResponse
from .users_model import users
from util.codes import *
from util.auth import Auth
import util.message as mes
def users_login(request):
if request.method in ["POST", "GET"]:
msg = {'code': normal_code, "msg": mes.normal_code}
req_dict = request.session.get("req_dict")
if req_dict.get('role')!=None:
del req_dict['role']
datas = users.getbyparams(users, users, req_dict)
if not datas:
msg['code'] = password_error_code
msg['msg'] = mes.password_error_code
return JsonResponse(msg)
req_dict['id'] = datas[0].get('id')
return Auth.authenticate(Auth, users, req_dict)
def users_register(request):
if request.method in ["POST", "GET"]:
msg = {'code': normal_code, "msg": mes.normal_code}
req_dict = request.session.get("req_dict")
error = users.createbyreq(users, users, req_dict)
if error != None:
msg['code'] = crud_error_code
msg['msg'] = error
return JsonResponse(msg)
def users_session(request):
'''
'''
if request.method in ["POST", "GET"]:
msg = {"code": normal_code,"msg":mes.normal_code, "data": {}}
req_dict = {"id": request.session.get('params').get("id")}
msg['data'] = users.getbyparams(users, users, req_dict)[0]
return JsonResponse(msg)
def users_logout(request):
if request.method in ["POST", "GET"]:
msg = {
"msg": "退出成功",
"code": 0
}
return JsonResponse(msg)
def users_page(request):
'''
'''
if request.method in ["POST", "GET"]:
msg = {"code": normal_code, "msg": mes.normal_code,
"data": {"currPage": 1, "totalPage": 1, "total": 1, "pageSize": 10, "list": []}}
req_dict = request.session.get("req_dict")
tablename = request.session.get("tablename")
try:
__hasMessage__ = users.__hasMessage__
except:
__hasMessage__ = None
if __hasMessage__ and __hasMessage__ != "否":
if tablename != "users":
req_dict["userid"] = request.session.get("params").get("id")
if tablename == "users":
msg['data']['list'], msg['data']['currPage'], msg['data']['totalPage'], msg['data']['total'], \
msg['data']['pageSize'] = users.page(users, users, req_dict)
else:
msg['data']['list'], msg['data']['currPage'], msg['data']['totalPage'], msg['data']['total'], \
msg['data']['pageSize'] = [],1,0,0,10
return JsonResponse(msg)
def users_info(request, id_):
'''
'''
if request.method in ["POST", "GET"]:
msg = {"code": normal_code, "msg": mes.normal_code, "data": {}}
data = users.getbyid(users, users, int(id_))
if len(data) > 0:
msg['data'] = data[0]
# 浏览点击次数
try:
__browseClick__ = users.__browseClick__
except:
__browseClick__ = None
if __browseClick__ and "clicknum" in users.getallcolumn(users, users):
click_dict = {"id": int(id_), "clicknum": str(int(data[0].get("clicknum", 0)) + 1)}
ret = users.updatebyparams(users, users, click_dict)
if ret != None:
msg['code'] = crud_error_code
msg['msg'] = ret
return JsonResponse(msg)
def users_save(request):
'''
'''
if request.method in ["POST", "GET"]:
msg = {"code": normal_code, "msg": mes.normal_code, "data": {}}
req_dict = request.session.get("req_dict")
req_dict['role'] = '管理员'
error = users.createbyreq(users, users, req_dict)
if error != None:
msg['code'] = crud_error_code
msg['msg'] = error
return JsonResponse(msg)
def users_update(request):
'''
'''
if request.method in ["POST", "GET"]:
msg = {"code": normal_code, "msg": mes.normal_code, "data": {}}
req_dict = request.session.get("req_dict")
if req_dict.get("mima") and req_dict.get("password"):
if "mima" not in users.getallcolumn(users,users):
del req_dict["mima"]
if "password" not in users.getallcolumn(users,users):
del req_dict["password"]
try:
del req_dict["clicknum"]
except:
pass
error = users.updatebyparams(users, users, req_dict)
if error != None:
msg['code'] = crud_error_code
msg['msg'] = error
return JsonResponse(msg)
def users_delete(request):
'''
'''
if request.method in ["POST", "GET"]:
msg = {"code": normal_code, "msg": mes.normal_code, "data": {}}
req_dict = request.session.get("req_dict")
error = users.deletes(users,
users,
req_dict.get("ids")
)
if error != None:
msg['code'] = crud_error_code
msg['msg'] = error
return JsonResponse(msg)
五、文章目录
1系统概述 1
1.1 研究背景 1
1.2研究目的 1
1.3系统设计思想 1
2相关技术 3
2.1 MYSQL数据库 3
2.2 B/S结构 3
2.3 Djangot框架简介 4
2.4 VUE框架 4
3系统分析 5
3.1可行性分析 5
3.1.1技术可行性 5
3.1.2经济可行性 5
3.1.3操作可行性 5
3.2系统性能分析 6
3.2.1 系统安全性 6
3.2.2 数据完整性 6
3.3系统界面分析 6
3.4系统流程和逻辑 8
4系统概要设计 9
4.1概述 9
4.2系统结构 10
4.3.数据库设计 11
4.3.1数据库实体 11
4.3.2数据库设计表 13
5系统详细实现 17
5.1 管理员模块的实现 17
5.2用户模块的实现 19
6系统测试 21
6.1概念和意义 21
6.2特性 22
6.3重要性 22
6.4测试方法 23
6.5 功能测试 23
6.6可用性测试 24
6.7性能测试 24
6.8测试分析 24
6.9测试结果分析 25
结论 25
致谢语 26
参考文献 26