世界著名IT公司

About HP

 

• Introduction
• HP is a technology solutions provider to consumers, businesses and institutions globally. The company's offerings span IT infrastructure, personal computing and access devices, global services and imaging and printing for consumers, enterprises and small and medium businesses.

Company rankings

• #1 globally in the inkjet, all-in-one and single-function printers, mono and color laser printers, large format printing, scanners, print servers and ink and laser supplies*

• #1 globally in x86*, Windows®*, Linux®*, UNIX* and blade servers**

• #1 in total disk and storage systems*

• #2 globally in notebook PCs*

• #1 globally in Pocket PCs*

• #1 in customer support**

• Millions of people around the world use HP technology every day. HP is:
- the largest consumer IT company
- the world's largest SMB IT company
- a leading enterprise IT company

• Our strategy is to offer products, services and solutions that are high tech, low cost and deliver the best customer experience. Our team of 150,000 employees does business in more than 170 countries. Revenues reached $79.9 billion for the fiscal year that ended October 31, 2004.

job description

•  Technical Support Engineer
• 技术支持
• Corporate product and support engineers provide assistance to clients who have purchased a company's hardware or software products. Technical support engineers are troubleshooters, providing help to their organization's computer users. In doing so, they are frequently called upon to investigate and resolve problems.

The tasks of these engineers could include one or more of the following:
Helping customers install newly purchased software
Training customers in the use of software applications
Diagnosing and resolving software problems or conflicts

•  Evaluating software programs and making suggestions for their improvement
• Customizing software or hardware
  Answering technical questions
  Running on-site workshops or Training programs for clients.
• Answer phone calls from users, in order to resolve specific problems use automated diagnostic programs to solve problems
•  Write Training manuals and/or train users in proper use of hardware and software
• Identify recurrent problems and help users resolve them
  Oversee the daily performance of their company's computer systems
•  Suggest improvements and upgrades to hardware and software
  Modify commercial programs and customize them for internal needs
  Prepare computers for delivery to employees, loading them with the appropriate software and operating system

your profile

College degree in Computer Science, Information Systems, Electrical Engineering or equivalent experience.
Certifications such as MCSE, CNE, Cisco or similar certifications would be preferred.

• Must possess a minimum of 1 year previous Tech Support experience.
  Must possess very good experience with various computer peripherals and applications.
•  Must possess very strong problem solving and resolution experience.
  Must be very customer oriented and focused on meeting the customer's needs.
  Must have very good verbal and written communication skills.

Experience in telephone and/or hands-on application, desktop, network and/or database support of both internal and external customers
Experience in installation and configuration of PCs, servers, hardware, software, etc.
Desirable experience in project and resources management
Strong Consulting skills
Leadership qualities: Integrity, attention to detail, timeline sensitive, goal oriented, motivator

About Huawei

 

•  Huawei Technologies is a leader in providing next generation telecommunications networks, and serves 28 of the world's top 50 operators, as well as over one billion users worldwide. The company is committed to providing innovative and customized products, services and solutions to create long-term value and potential growth for its customers.

Huawei's products and solutions include wireless products, core network products, network products, application and software, as well as terminals. Major products are based on Huawei's self-designed ASIC chips and shared platforms to provide high-quality and cost-effective products and solutions with quick response.

• Huawei has over 44,000 employees, of whom 48% are dedicated to R&D. Huawei's global R&D centers are located in Bangalore in India, Silicon Valley and Dallas in USA, Stockholm in Sweden and Moscow in Russia in addition to those in Beijing, Shanghai, Nanjing, Shenzhen, Hangzhou and Chengdu in China.

VISION
To enrich life through communication.
MISSION
To focus on our customers' market challenges and needs
by providing excellent communications network solutions and services
in order to consistently create maximum value for customers.

Customer Focus Strategy

• Serving our customers is the only reason Huawei exists; Customer demand is the fundamental driving force of our development.

• High quality, excellent service, low operating costs, and giving top priority to meeting customer requirements to enhance their competitiveness and profitability.

• Continuously performing management transformation to realize efficient process-based organization operation for ensuring high quality end-to-end delivery.

• Developing with our peers in the industry as both competitors and partners to jointly create a favorable environment and share the benefits of the value chain.

Neusoft

 

•  The key to the exi