微信企业号多客服功能开发PHP

思路

1.点击应用的菜单-在线客服-触发事件

$result1 = $this->receiveEvent($postObj);

2.分配客服 - 使用缓存memcache进行存储分配客服的信息（项目部署在sae，所以在sae上面开启memcache即可）

$mmc = memcache_init();   //初始化缓存
memcache_set($mmc, "service", '{"from":"'.$from.'","to":"'.$to.'"}');  //分配的信息

3.发送信息接入客服和用户

$this->send_custom_msg($from, "text",  "正在为您接入客服，请稍候..");

4.断开连接，结束在线客服模式

memcache_delete($mmc, "service");

单客服

该多客服功能参考修改了单客服功能，全面代码请参考
微信企业号客服功能开发PHP.
下文中的代码则是更改了的部分代码

多客服

客服用户对话连接

 private function receiveEvent($object)  
            {
            	$content = "";
                switch($object->Event){
                    case "click":
                        switch($object->EventKey)
                        {
                            case "qt_kf":
                                $mmc = memcache_init();
                                //客服单击，结束对话
                                if( in_array($object->FromUserName, Constant::$Staff4)){ //只有客服点击，才可结束会话
                                	$staff = Constant::$Staff4;   //客服名单
                                    $countt = sizeof($staff);   //客服总数量
                                    $i = 1;
                                    $ii = 0;
                                    while($countt >= $i){
                                   		$service = memcache_get($mmc,"service".$i);
                                    	$relation = json_decode($service, true);
                                    	$ii = $i;
                                     	if($service && in_array(strval($object->FromUserName), array( $relation['to']))){ 
		                                    $from = $relation['to'];
		                                    $to = $relation['from'];
		                                    $this->send_custom_msg($from, "text", "你已结束本次对话！",1,"service".$ii);
		                                    $this->send_custom_msg($to, "text", "感谢您的咨询。期待下次再会！",1,"service".$ii);
		                                    memcache_delete($mmc, "service".$ii);  //删除memcache
		                                    $i = $countt;
                                    	}
                                    	$i = $i + 1;
                                    }
                                }
                                else{	//用户单击,开始对话
                                    $service = memcache_get($mmc,"service");
                                    $relation = json_decode($service, true);
                                    if($relation['from'] == null)
                                    {
                                        $from =strval($object->FromUserName);
                                        $to = Constant::$Staff1;
                                        memcache_set($mmc, "service", '{"from":"'.$from.'","to":"'.$to.'"}');
                                        $this->send_custom_msg($from, "text",  "正在为您接入客服，请稍候..");
                                        $this->send_custom_msg($to, "text", "有用户请求接入，请响应！");
                                    }else {     //分配客服
	                                    $staff = Constant::$Staff4;   //客服名单
	                                    $countt = sizeof($staff);   //客服总数量
	                                    $flag = 1;   // 0为有空闲客服，1为无空闲客服
	                                    $i = 1;  //循环判断
	                                    while($i <= $countt){
	                                        $ii = $i - 1;
	                                        $service = memcache_get($mmc,"service".$i);
	                                    	$relation = json_decode($service, true);
	                                        if(!$service){
		                                    	$from =strval($object->FromUserName);
		                                        $to = $staff[$ii];
		                                        memcache_set($mmc, "service".$i, '{"from":"'.$from.'","to":"'.$to.'"}',0,300);
		                                        $this->send_custom_msg($from, "text",  "正在为您接入客服，请稍候..",1,"service".$i);
		                                        $this->send_custom_msg($to, "text", "有用户请求接入，请响应！",1,"service".$i);
		                                        $i = $countt;
		                                        $flag = 0;
		                                    }else{
		                                        if(in_array(strval($object->FromUserName), array( $relation['from'])))
		                                        {
		                                            $i = $countt;
		                                        }
		                                   }
	                                        $i = $i + 1;
                                    	}
                                        if($flag == 1){
                                        	$from =strval($object->FromUserName);
                                        	$this->send_custom_msg($from, "text",  "在线客服占线，请稍后再试。",1,"all");
                                        }
                                    }
                                }
                                return;
                            default:
                                $content = "菜单默认回复";
                                break;
                        }
                        break;
                }
                if(is_array($content)){
                	$result = $this->transmitNews($object,$content);
                }else{
                	$result = $this->transmitText($object,$content);
                }
                return $result;
            }

接收文本信息

/**
用户和客服之间的文本交互，若是在线客服功能已连接，则通过此方法，进行信息传递
*/
private function receiveText($object)   //文本消息
            {
                $keyword = trim($object->Content);
                $mmc = memcache_init();   //初始化memcache
                $staff = Constant::$Staff4;
                $countt = sizeof($staff);
                $i = 1;
                $ii = 0;
                while($countt >= $i){
                	$service = memcache_get($mmc, "service".$i);
                	$relation = json_decode($service, true);
                	$ii = $i;
                	if($service && in_array(strval($object->FromUserName), array($relation['to'], $relation['from']))){
                    	$i = $countt;
                    }
                	$i = $i + 1;
                }
                
               if($service && in_array(strval($object->FromUserName), array($relation['to'], $relation['from']))){  //当前有人工客服对话
                    $to = ($relation['from'] == strval($object->FromUserName))?$relation['to']:$relation['from'];
                    $this->send_custom_msg($to, "text", $keyword,0,"service".$ii);
                    return;
                } 
                return $result;
           }

发送文本信息

public function send_custom_msg($from, $type, $content,$stype,$servicetype) 
            {
            	$agentid = Constant::$Agentid;
                $access_token = $this->getAccessToken();    //获取access_token
                //发送信息的url
                $sendmsg_url = "https://qyapi.weixin.qq.com/cgi-bin/message/send?access_token=$access_token";
				//信息格式
				$data ='{ "touser": "'.$from.'",   
                "toparty": "", 
                "totag": "", 
                "msgtype": "text", 
                "agentid": $agentid, 
                "text": { "content": "'.$content.'" }, 
                "safe": "'.$stype.'" }'; 
                if($servicetype != "all"){
               		$mmc = memcache_init();
                    $service = memcache_get($mmc,$servicetype);
                    $relation = json_decode($service, true);
                    $from = $relation['from'];//strval($object->FromUserName);
                    $to = $relation['to'];
                    memcache_set($mmc, $servicetype, '{"from":"'.$from.'","to":"'.$to.'"}',0,300);
               }
                
                return $this->mn_post($sendmsg_url,$data);
            }