第39次上IM课（IMB17：About Complain）

Complain v.抱怨, 悲叹, 控诉

Complain to sb of/about sth (doing sth)

Complaint n.诉苦, 抱怨, 牢骚, 委屈, 疾病

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Get/receive a complaint about/of sth

Complainer 抱怨者

A silent sufferer：never complain

A calm type：I only complain if I really have to。

An activist：I complain because it’s my right。

A fighter：I complain at the slightest opportunity。

A Pair work

Which of these descriptions fits you best？give an example to support your answer

I guess I’m usually a silent sufferer。For example，I never complain in a restaurant，even if the food is terrible。

I complain whenever I can，so I must be a “fighter”。For example。。。。。。

B Group work

Would you complain in these situations？what would you do or say？

1、 you need to make an important call at a public telephone，and the person in front of your has already been chatting on the phone for 15 minutes。

If I need to make an important call，I would stand very close to the person on the phone and tap my foot impatiently。

2、 your neighbors are having a loud argument，and you can’t get to sleep。

3、 A salesclerk is rude to you when you ask a question。

4、 You see someone littering in a public park。

Responding to Complaints

A taxi driver is playing the radio very loudly while you and another passenger are trying to talk。

I’m sorry。I’ll turn the radio down。

I’m really sorry。I didn’t realize my radio was bothering you。

Someone is sitting in your seat on the plane。

A waiter or waitress brings you something that you didn’t order。

Which complaints are the most effective？

Which responses are the most polite？

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