使用TeamViewer远程帮助计算机用户

Before remote software, helping your friends and family with computer problems often meant hours on the phone trying to remember what a menu looked like or where a file was saved. Here we look at helping them remotely with TeamViewer.

在使用远程软件之前，帮助您的朋友和家人解决计算机问题通常意味着需要花几个小时在电话上，以记住菜单的外观或文件的保存位置。 在这里，我们着眼于使用TeamViewer远程帮助他们。

With TeamViewer you can remotely help your friends and family on any major operating system straight from your computer, the web, or on the go with your iPhone or iPad. TeamViewer full version should be installed on your computer for you to provide remote support for your users. You can both send and receive support with the TeamViewer full version installed on your computer. The full version is completely free for personal use and has some extra features that we will go over later.

借助TeamViewer，您可以直接在计算机，网络上或通过iPhone或iPad随时随地在任何主要操作系统上远程帮助您的朋友和家人。 您应该在计算机上安装TeamViewer完整版，以便为用户提供远程支持。 您可以通过计算机上安装的TeamViewer完整版发送和接收支持。 完整版完全免费供个人使用，并具有一些额外的功能，稍后我们将进行介绍。

设置TeamViewer (Setting up TeamViewer)

To get started download and install the full version of TeamViewer on your computer. TeamViewer full version supports Windows, OS X, Linux, and iOS.

首先，请在计算机上下载并安装完整版本的TeamViewer。 TeamViewer完整版支持Windows，OS X，Linux和iOS。

Note: You cannot remote to an iOS device but you can offer assistance from them.

注意：您无法远程访问iOS设备，但可以从它们提供帮助。

Once the program is installed you will be able to connect to anyone running TeamViewer full version or TeamViewer QuickSupport. All you need to connect is the TeamViewer ID and password. For security purposes the passwords are randomly generated each time TeamViewer is launched.

安装该程序后，您将可以连接到运行TeamViewer完整版或TeamViewer QuickSupport的任何人。 您只需要连接TeamViewer ID和密码即可。 为了安全起见，每次启动TeamViewer时都会随机生成密码。

Note: Some options such as VPN and video chat are only available on Windows. Remote support, Presentation, and File Transfer are available on all operating systems.

注意：某些选项(例如VPN和视频聊天)仅在Windows上可用。 远程支持，演示和文件传输在所有操作系统上都可用 。

It isn’t required, but it is a good idea to also make a free account on the TeamViewer’s website. TeamViewer’s website will allow you to manage computers and people that you have set up as partners so you can quickly remote with them, share files, or just instant message. To create the username you can either go to TeamViewer’s homepage or you can also click the icon in the bottom right corner to show the partner list window and then click sign up.

这不是必需的，但最好在TeamViewer的网站上注册一个免费帐户。 TeamViewer的网站将允许您管理已设置为合作伙伴的计算机和人员，以便您可以快速与他们进行远程，共享文件或仅发送即时消息。 要创建用户名，您可以转到TeamViewer的主页，也可以单击右下角的图标显示合作伙伴列表窗口，然后单击注册。

Once your account is set up, you can then log in to the TeamViewer homepage and access all your partners or establish a quick connection without needing any software installed. This is super helpful if you are not at your computer and need to provide support to someone.

设置好帐户后，无需安装任何软件即可登录TeamViewer主页并访问所有合作伙伴或建立快速连接。 如果您不在计算机旁并且需要为某人提供支持，这将非常有用。

After you have your online account set up you can then go into the full version options and set up your username, email, and password in the options. This will allow others to remotely connect to your computer without needing to know the 9 digit ID number. Instead they can just know your TeamViewer username and connect using that.

设置在线帐户后，您可以进入完整版本选项，然后在选项中设置用户名，电子邮件和密码。 这样，其他人就可以远程连接到您的计算机，而无需知道9位ID号。 相反，他们只能知道您的TeamViewer用户名并使用该用户名进行连接。

If you are setting up your own personal computer that you want access to from anywhere, then click on the security options and put in a password for unattended access. This will allow you to connect back to your computer even when no one is there to provide the session password. You should also set up your access control if you don’t trust the people that you will be sharing your screen with. When you give someone full access, they literally have access to not only control your computer remotely, but they also have control to browse your hard drive remotely and send you files.

如果您要设置自己的个人计算机，可以从任何地方访问，请单击安全性选项并输入密码以进行无人值守访问。 即使没有人提供会话密码，这也可以使您重新连接到计算机。 如果您不信任与之共享屏幕的人员，则还应该设置访问控制。 当您授予某人完全访问权限时，他们实际上将具有访问权限，不仅可以远程控制您的计算机，还可以控制远程浏览您的硬盘驱动器并向您发送文件。

If the remote machine is running windows you will have an extra option for Windows logon. This will allow anyone with a user account on the local machine (or admins only) to log into the machine without needing to know the session or unattended password or temporary session password.

如果远程计算机正在运行Windows，则将有Windows登录的其他选项。 这将允许在本地计算机上具有用户帐户的任何人(或仅用于管理员)登录到计算机，而无需知道会话或无人值守密码或临时会话密码。

You can also click on remote control options and set your access control when you are remote with other users.

当您与其他用户处于远程状态时，您也可以单击远程控制选项并设置访问控制。

You may also want to configure your custom invitation settings. This will configure sending invitation requests via email. Once you email the customer it will give them a link to download the QuickSupport client.

您可能还需要配置自定义邀请设置。 这将配置通过电子邮件发送邀请请求。 给客户发送电子邮件后，它将为他们提供下载QuickSupport客户端的链接。

It may also be helpful under the advanced settings you can import and export reg files of all your settings or export an .ini file for use with TeamViewer portable.

在高级设置下，它可能会有所帮助，您可以导入和导出所有设置的reg文件，或导出.ini文件以与TeamViewer Portable一起使用。

提供远程协助 (Offering Remote Assistance)

Offering remote assistance is going to be the key feature for most users of TeamViewer. Not only does it work from just about any computer via a web page, but it allows you to control anyone looking for help without them needing to install anything. To remote using QuickSupport have the person looking for help download QuickSupport for their platform at the TeamViewer website.

对于大多数TeamViewer用户而言，提供远程协助将成为其主要功能。 它不仅可以通过网页在几乎任何一台计算机上运行，​​而且还使您可以控制任何寻求帮助的人，而无需他们安装任何东西。 要使用QuickSupport进行远程操作，请寻求帮助的人员从TeamViewer网站下载适用于其平台的QuickSupport。

Alternatively, you could also send them an email if you set that up in the options as described above.

另外，如果您在上述选项中进行了设置，也可以向他们发送电子邮件。

Note: QuickSupport is available for Windows and OS X only.

注意：QuickSupport仅适用于Windows和OSX。

Once it downloads, have them run the application and provide you with the ID and password it shows in the window.

下载后，让他们运行该应用程序并向您提供显示在窗口中的ID和密码。

All you need to do now is type in the session ID into your TeamViewer window or through the website quick connect.

您现在要做的只是在TeamViewer窗口中或通过网站快速连接输入会话ID。

When prompted type in the 4 digit password they give you.

出现提示时，请输入4位数字的密码。

If you are connecting to a machine with Windows logon enabled then drop down the advanced options and select Windows authentication. Put in your username and password on the computer and click log on.

如果要连接到启用Windows登录的计算机，则请下拉高级选项并选择Windows身份验证。 在计算机上输入您的用户名和密码，然后单击“登录”。

A new window will open with the computer you are connecting to. Depending on the security settings, you may automatically have control of the remote machine upon connecting.

将打开一个新窗口，其中包含您要连接的计算机。 根据安全设置，连接后您可能会自动控制远程计算机。

The TeamViewer window will have a bar across the top by default which will give you quick access to useful features. Remotely rebooting the machine, switching sides (presentation mode), disabling user input, and connection settings are all in the top menu for you on any platform.

默认情况下，TeamViewer窗口的顶部会带有一个横条，您可以通过它快速访问有用的功能。 在任何平台上，您都可以从顶部菜单远程重启机器，切换侧(演示模式)，禁用用户输入以及连接设置。

Note: If you are curious, yes reboot in safemode works flawlessly. You have to reconnect after the reboot, and the user has to log in again, but otherwise it works without a hitch. This is great for remote virus scans.

注意：如果您感到好奇，可以在安全模式下重新启动可以正常工作。 重新启动后，您必须重新连接，并且用户必须再次登录，但是否则它将正常进行。 这对于远程病毒扫描非常有用。

If you know you will want to connect to the computer more than once it would be recommended to install the full version of TeamViewer. Luckily that is available in the menu as well.

如果您知道要连接到计算机不止一次，则建议安装完整版本的TeamViewer。 幸运的是，菜单中也提供该功能。

Note: Some items will be grayed out if they are not available on your platform.

注意：如果某些项目在您的平台上不可用，则将显示为灰色 。

If you have access, you can also send or receive files to the remote machine from the top menu. Click on file transfer and a new window will pop up. Your local hard drive will show up on the left and the remote hard drive will be on the right. Click the appropriate send or receive button depending on what you are trying to do.

如果有访问权，则还可以从顶部菜单向远程计算机发送或接收文件。 单击文件传输，将弹出一个新窗口。 您的本地硬盘驱动器将显示在左侧，而远程硬盘驱动器将显示在右侧。 单击适当的发送或接收按钮，取决于您要执行的操作。

If you already have the computer set up as one of your partners you can also right click on the machine in your partner list to send/receive files without needing to go remote.

如果您已经将计算机设置为合作伙伴之一，则也可以右键单击合作伙伴列表中的计算机以发送/接收文件，而无需进行远程处理。

Once you disconnect from the user you will be prompted to add them to your partner list if they aren’t already there. Click yes if you plan on connecting to this computer again in the future.

与用户断开连接后，系统会提示您将其添加到合作伙伴列表(如果尚未存在)。 如果您打算将来再次连接到此计算机，请单击“是”。

You will also get one more prompt which is TeamViewer’s way of trying to keeps it’s users honest. Please do not take advantage of this free service they offer. If you are using this for any reason besides personal use, pay for the license. TeamViewer’s licenses have no recurring fees and are pretty reasonable for small companies to have infinite flexibility when helping their users.

您还将获得一个提示，这是TeamViewer试图保持用户诚实的一种方式。 请不要利用他们提供的这项免费服务。 如果您出于个人用途以外的其他原因使用此软件，请支付许可证费用。 TeamViewer的许可证没有经常性费用，对于小公司在帮助用户时具有无限的灵活性是非常合理的。

To remote from an iOS device you will need to install TeamViewer or TeamViewer HD for your device. Once the application is installed you will connect to a computer the same way as on a computer with the TeamViewer ID and password.

要从iOS设备进行远程操作，您需要为设备安装TeamViewer或TeamViewer HD。 安装该应用程序后，您将使用与TeamViewer ID和密码相同的方式连接到计算机。

Once you connect you will be able to control the remote computer as if you were sitting in front of it and can even use multi-touch to help navigate the computer.

连接后，您就可以像坐在远程计算机前一样控制远程计算机，甚至可以使用多点触摸来导航计算机。

You can click on the settings button in the bottom right to edit connection settings. You can also log in with your TeamViewer ID and you will have quick access to any partners you have set up on your computer or through the web site.

您可以单击右下角的设置按钮来编辑连接设置。 您也可以使用TeamViewer ID登录，您将可以快速访问在计算机或网站上设置的任何合作伙伴。

TeamViewer的其他功能 (TeamViewer’s Other Features)

Presentation mode in TeamViewer is great for webinars or training more than one person at a time. To set up the presentation make sure you change your security settings under the options so that users do not have too much access.

TeamViewer中的演示模式非常适合网络研讨会或一次培训多个人。 要设置演示文稿，请确保您在选项下更改了安全设置，以使用户没有太多访问权限。

You can then right click on one of your partners or have a user download the QuickSupport client and provide their ID information. Once you are connected you will have a panel on the right hand side that will allow you to chat, set up a conference call, and even give you a preview of what is on your screen.

然后，您可以右键单击您的合作伙伴之一，或者让用户下载QuickSupport客户端并提供其ID信息。 建立连接后，右侧将有一个面板，您可以在该面板上聊天，进行电话会议，甚至可以预览屏幕上的内容。

From a Windows machine you can also quickly present just one window using the TeamViewer shortcut it creates on your window borders. This feature can be easily disabled from the same menu if you do not want to use it and it only shows the button when you are logged into TeamViewer full version on your computer.

在Windows机器上，您还可以使用在窗口边界上创建的TeamViewer快捷方式仅快速显示一个窗口。 如果您不想使用此功能，可以从同一菜单中轻松禁用它，并且仅当您在计算机上登录TeamViewer完整版时才显示该按钮。

If you have two Windows clients you can also set up VPN between the computers for gaming or access to printers on the remote machine. The first time you try to connect to another machine TeamViewer will need to install a new virtual network adapter that will be used to make the connection. Click yes at the below prompt and the network adapter will be set up for you automatically.

如果您有两个Windows客户端，则还可以在计算机之间设置VPN，以进行游戏或访问远程计算机上的打印机。 首次尝试连接到另一台计算机时，TeamViewer将需要安装一个新的虚拟网络适配器，该适配器将用于建立连接。 在下面的提示下单击“是”，网络适配器将自动为您设置。

To connect to a remote machine with VPN, type in the client ID and click on the VPN option.

要使用VPN连接到远程计算机，请输入客户端ID，然后单击VPN选项。

If the client is on a platform or version of TeamViewer that doesn’t support VPN you will get an error below.

如果客户端使用不支持VPN的TeamViewer平台或版本，则会在下面显示错误。

Once you are connected to a client via VPN you will get a new window that will have some buttons that will allow you to quickly verify the connection and browse the client machine. You can also connect to multiple machines at once following the same steps. Each active connection will show up in the drop down list in the following window.

通过VPN连接到客户端后，您将获得一个新窗口，该窗口具有一些按钮，可让您快速验证连接并浏览客户端计算机。 您也可以按照相同的步骤一次连接到多台计算机。 每个活动的连接将显示在以下窗口的下拉列表中。

If you click on share files via explorer a new explorer window will open with the clients IP address in the address bar. If you have set up file or printer sharing on the remote computer you will see those files here.

如果通过“资源管理器”单击共享文件，将打开一个新的资源管理器窗口，在地址栏中显示客户端IP地址。 如果您在远程计算机上设置了文件或打印机共享，则将在此处看到这些文件。

If you haven’t set up file sharing for the files you need you can also try accessing one of the admin shares on the computer. Admin shares are hidden shares that allow network users access to browse the hard drive if they have permission. To access the main drive (C:) just put “\c$” at the end of the IP address. If you have access, the entire contents of the drive will be available for you to browse.

如果您尚未为所需文件设置文件共享，则还可以尝试访问计算机上的管理员共享之一。 管理员共享是隐藏的共享，允许网络用户访问具有权限的浏览硬盘。 要访问主驱动器(C :)，只需在IP地址的末尾添加“ \ c $”。 如果您有权访问，则可以浏览驱动器的全部内容。

If you purchased a license of TeamViewer then you will also have the ability to customize the QuickSupport program with your own message and logo. The customize link can be found below the download for the regular QuickSupport.

如果您购买了TeamViewer的许可证，则还可以使用自己的消息和徽标来自定义QuickSupport程序。 自定义链接可以在常规QuickSupport的下载内容下方找到。

You then just need to fill out a quick form asking what logo you want, font colors, and what you want the QucikSupport text to say. Optionally you can also enter a password so that the password isn’t randomly generated.

然后，您只需要填写一个快速表单，询问您想要什么徽标，字体颜色以及QucikSupport文本要说的内容。 您也可以选择输入密码，以免随机生成密码。

Once you are done with the form generate the QuickSupport with the link at the bottom and you will get a preview before you download. Download the executable and it will work just like the normal QuickSupport. If you don’t have a license for TeamViewer your session will be disconnected after five minutes.

填写完表格后，请生成带有底部链接的QuickSupport，您将在下载前获得预览。 下载可执行文件，它将像普通的QuickSupport一样工作。 如果您没有TeamViewer的许可证，则五分钟后，您的会话将被断开。

You can also set up a web button that you can use to embed a help button on your own site. Once again this is just a simple form to fill out and then it gives you the HTML code to embed the link.

您还可以设置一个Web按钮，该按钮可用于在自己的网站上嵌入帮助按钮。 再一次，这只是一个简单的表单，然后再为您提供HTML代码以嵌入链接。

TeamViewer is more than just a remote assistance program. With tons of features, and most of them free to personal users, it’s really a must have for those of you that provide tech support for your family and friends.

TeamViewer不仅仅是一个远程协助程序。 拥有大量功能，并且大多数功能是个人用户免费使用的，对于为家人和朋友提供技术支持的人来说，这确实是必须的。

TeamViewer homepage

TeamViewer主页

TeamViewer Portable

TeamViewer便携式

翻译自: https://www.howtogeek.com/howto/27120/help-computer-users-remotely-with-teamviewer/