本文探讨了在面对沟通挑战时，从自我反省开始的重要性。作者强调，在解决问题之前先审视自身行为模式，确保不是自己的行为导致了问题的发生。文章还提出了倾听与理解对方观点的价值，并将其作为改善人际关系的第一步。
It All Begins with You
- Look in the mirror. Before pointing fingers and seeking a solution to any perceived communications challenge, begin with a thorough self-examination. Are you certain that the source of the communications challenges or behavioral problems you experience is the other person, and not you? Can you identify a pattern in your interaction with co-workers? Are your hot buttons easily pushed? If your answer is yes, you need to deal with your own issues before seeking a resolution with others.
- Listen and understand first. Effective listening is the first step in transforming a challenging personality into a collaborative colleague. Active, empathetic, and responsive listening occurs when we genuinely care about what the other person is trying to tell us and we actively reach out with questions, tone, voice, and body language. When people feel that they have not been heard, it only adds to their frustration and anger and adds fuel to the difficult person’s combustible personality.
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