amazon - business 之 fulfillment by amazon

目录

1.FBA policies and requirements

2.FBA features, services, and fees

3.FBA Inventory & Storage Fee

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1.FBA policies and requirements

(1)FBA policies and requirements summary

• https://sellercentral.amazon.com/gp/help/help-page.html?itemID=201030350

(2)FBA Customer Returns Policy

• https://sellercentral.amazon.com/gp/help/G200379860

(3)Items that Can't be Returned & not eligible for return

• https://www.amazon.com/gp/help/customer/display.html?nodeId=201819190

(4)FBA lost and damaged inventory reimbursement policy

• https://sellercentral.amazon.com/gp/help/G200213130

(5)Buyer feedback for FBA Listings

• https://sellercentral.amazon.com/gp/help/201101660
• 当卖家因FBA物流而被差评时，卖家可申请删除差评

 

2.FBA features, services, and fees

(1)FBA features, services, and fees 概览

• FBA fees cover the cost of storing your products in Amazon's fulfillment centers; picking, packing, and shipping orders; and providing customer service for products sold.
• For storing inventory in other EU countries VAT obligations apply, learn more about VAT requirements here.

[1]FBA features

• Customer service for FBA orders: Amazon provides customer service on your behalf when you sell products through FBA.
• Global selling: Use FBA and the tools available in your seller account to expand your business globally.

[2]FBA services

• Amazon Partnered Carrier program: Amazon-partnered carriers offer deeply discounted rates for shipping your inventory to Amazon.
• Multi-Channel Fulfillment: Have Amazon fill orders for inventory that you sell on your own website and other channels.
• FBA Label Service: Amazon will apply barcode labels to your inventory for you. A per-item fee applies.
• FBA Prep Service: Amazon will prepare your inventory so it meets FBA prep requirements. A per-item fee applies.
• FBA Repackaging Service: Amazon will repackage your eligible FBA items that buyers have returned so the items can be resold.
• Inventory Placement Service: When you create a shipping plan, your shipment may be split into multiple shipments going to different fulfillment centers. With the Inventory Placement Service, you can send all of your inventory to a single fulfillment center, and Amazon will distribute it for you. A per-item fee applies.
• Manual Processing Service: If you do not provide box content information when you ship inventory to FBA, Amazon will manually process your boxes at the fulfillment center. A per-item fee applies.

[3]FBA Fees

• Fulfillment fees for FBA orders: An overview of FBA fees for order fulfillment and related services.
• FBA fees An overview of current FBA fees for order fulfillment and related services. For an overview of applicable fees in 2020, please see here
• Monthly inventory storage fees: Storage fees are charged for all items stored in an Amazon fulfillment center based on calendar month and your daily average volume of inventory.
• Long-term storage fees: Inventory in Amazon fulfillment centers is assessed a long-term storage fee in addition to the monthly storage fee.
• Removal order fees: You can have Amazon return or dispose of your inventory in Amazon fulfillment centers. A per-item fee applies.
• Removal orders You can remove inventory from Amazon fulfillment centers by having the inventory returned to you.
• Returns processing fees: A returns processing fee is charged for orders for which Amazon offers free return shipping.
• Unplanned service fees: When inventory arrives at a fulfillment center without proper preparation or labeling, Amazon provides those services for you. A per-item fee applies.
• FBA Fulfillment Fees：Fulfillment by Amazon (FBA) fee is a flat fee per unit, based on the size and weight of the product. Use the size tiers, to calculate the shipping weight and fee that will be applied.
• 2020 US FBA fulfillment fee changes
• 2020 US Multi-Channel Fulfillment fee changes
• Restocking fee 在某些情况下，如退货商品已开封，AMZ会向买家收取restocking fee 来补偿卖家

[4]FBA fee preview tools

• Product size tiers: Determine the size tier for your product in order to determine the applicable fulfillment fee.
• FBA revenue calculator: Estimate what your fees would be for specific items using active listings on Amazon.
• Fee Preview: Estimate the fulfillment fees for products in your FBA inventory.

 

(2)Returns processing fee

https://sellercentral.amazon.com/gp/help/201112630

The FBA returns processing fee applies to customer-returned products sold on Amazon in categories for which Amazon offers free return shipping, including Apparel,Watches,Jewelry,Shoes, Handbags & Sunglasses ,Luggage

 

(3)FBA Small and Light

https://sellercentral.amazon.com/gp/help/help.html?itemID=201706140

 

3.FBA Inventory & Storage Fee

(1)Customer service for Multi-Channel Fulfillment orders

https://sellercentral.amazon.com/gp/help/200379870

You are responsible for providing customer service for Multi-Channel Fulfillment (MCF) orders. This includes handling order-status inquiries, customer returns, and reimbursements.