Remote Diagnostic Agent (RDA)

Overview

Remote Diagnostic Agent (RDA) is a command-line diagnostic tool that is executed by an engine written in the Perl programming language. RDA provides a unified package of support diagnostics tools and preventive solutions. The data captured provides Oracle Support with a   comprehensive picture of the customer's environment which aids in problem diagnosis.

Oracle Support encourages the use of RDA because it greatly reduces service request resolution time by minimizing the number of requests from Oracle Support for more information. RDA is designed to be as unobtrusive as possible; it does not modify systems in any way. It collects useful data for Oracle Support only and a security filter is provided if required.

This guide(314422.1) provides users with an overview of RDA, the download instructions, and general steps about how to execute RDA within a UNIX, Windows, and Mac OS X environment.

Why use RDA?

Oracle strongly encourages the use of Remote Diagnostic Agent (RDA) diagnostics collections because it provides a comprehensive picture of the customer's environment. Providing RDA diagnostic output, especially when submitting a Service Request online, can minimize the requirement for follow up questions that may delay problem resolution. RDA collections are essential for the following types of service requests:

• Acquired company product issues
• Developer issues
• Installation/configuration issues
• ORA-600, ORA-7445, ORA-3113, and ORA-4031 errors
• Oracle Database issues
• Oracle Application Server/Fusion Middleware issues
• Oracle Collaboration products (Oracle Collaboration Suite and Oracle Beehive) issues
• Oracle Application issues
• Other corrective issues
• Performance issues
• Upgrade, migration, and linking issues