[INS-20802] Oracle Net Configuration Assistant failed

[INS-20802] Oracle Net Configuration Assistant failed。在安装Oracle 11g R2时出现了该错误提示。以前安装的时候没有碰到过类似
的错误。原来是64bit和32bit系统兼容性的问题。如果基于64bit硬件安装32bit 的Linux 和32bit的Oracle 11g,则需要安装patch 8670579。下
面给出patch的安装过程。

一、错误提示
[INS-20802] Oracle Net Configuration Assistant failed .
Cause -- The plug-in failed in its perform method.
Action -- Refer to the logs or contact Oracle Support Services.
Log File Location
/u01/oraInventory/logs/installActions2011-10-27_02_42-57PM.log

查看日志文件：

INFO: Oracle Net Services Configuration:
INFO: #
INFO: # An unexpected error has been detected by HotSpot Virtual Machine:
INFO: #
INFO: # SIGSEGV (0xb) at pc=0xa446a43c, pid=9431, tid=3084382264
INFO: #
INFO: # Java VM: Java HotSpot(TM) Client VM (1.5.0_17-b02 mixed mode)
INFO: # Problematic frame:
INFO: # C [libnnz11.so+0x3c45c]
INFO: #
INFO: # An error report file with more information is saved as hs_err_pid9431.log

运行dbca同时也出现错误

二、安装环境
宿主机：Windows 7(64bit) + Vmware server 2.0.2
客户机：Oracle EnterPrise Linux Server release 5.4 (32bit) + Oracle 11g R2(32bit)

三、Oracle 的Bug信息
从metalink 获得下列bug 信息
[ID 942076.1]
X86 DBCA, NETCA GIVE JAVA HOTSPOT ERROR IF ON X86_64 HARDWARE [ID 942076.1]
You are encountering published Bug 8930861, “X86 DBCA, NETCA GIVE JAVA HOTSPOT ERROR IF ON X86_64 HARDWARE”

You have Oracle’s 32-bit 11.2.0.1.0 RDBMS software, a supported 32-bit Linux OS, but you are on 64-bit x86_64 hardware.

the command “cat /proc/cpuinfo” shows:
model name : Quad-Core AMD Opteron(tm) Processor 2356

Solution
1. Please find out if there is any business reason that the 64-bit hardware is only running a
32-bit OS. If not, then Oracle recommends that you re-install a 64-bit OS and 64-bit Oracle to
avoid published Bug 8930861, “X86 DBCA, NETCA GIVE JAVA HOTSPOT ERROR IF ON X86_64 HARDWARE”

2. If there is some business reason that you must use 64-bit hardware running a
32-bit Linux OS, then before you can use the 11gR2 DBCA or NETCA tools, you will need to apply patch 8670579 , “NETCA/DBCA
FAILED WITH HOTSPOT VIRTUAL MACHINE”. You will be downloading and using file p8670579_112010_LINUX.zip

从上面的描述可知，是将32bit的Oracle 和32bit的Linux 安装到了X86_64的硬件之上，所以出现上述问题，建议安装64bit操作系统和64bit
Oracle 。可以解决的办法是安装补丁p8670579_112010_LINUX.zip。补丁下载地址：http://download.csdn.net/source/3253906

四、安装补丁
1、在安装的过程中出现该错误，先不退出安装程序，而是安装补丁文件，再点击安装程序的retry，继续安装即可。
2、如果在安装数据库的过程中不创建数据库，则不会出现该错误提示，而后续使用dbca或netca会触发同样的错误，因此使用dbca或netca
前先安装补丁。
3、安装补丁步骤

[oracle@orasrv Inst_source]$ cd 8670579/ -->进入到解压路径 [oracle@orasrv 8670579]$ ls -->README.txt文件中提供了安装方法，可以参照进行安装补丁，注意环境变量的配置 etc files README.txt [oracle@orasrv 8670579]$ /u01/app/oracle/OPatch/opatch apply -->opatch位置： $ORACLE_HOME/OPatch/opatch Invoking OPatch 11.1.0.6.6 -->使用opatch apply应用补丁，opatch -help获得帮助信息 Oracle Interim Patch Installer version 11.1.0.6.6 Copyright (c) 2009, Oracle Corporation. All rights reserved. Oracle Home : /u01/app/oracle Central Inventory : /u01/oraInventory from : /etc/oraInst.loc OPatch version : 11.1.0.6.6 OUI version : 11.2.0.1.0 OUI location : /u01/app/oracle/oui Log file location : /u01/app/oracle/cfgtoollogs/opatch/opatch2011-10-27_17-38-25PM.log Patch history file: /u01/app/oracle/cfgtoollogs/opatch/opatch_history.txt -------------------------------------------------------------------------------- The patch has more than one Archive Action but there is no Make Action. -------------------------------------------------------------------------------- ApplySession applying interim patch '8670579' to OH '/u01/app/oracle' Running prerequisite checks... OPatch detected non-cluster Oracle Home from the inventory and will patch the local system only. Please shutdown Oracle instances running out of this ORACLE_HOME on the local system. (Oracle Home = '/u01/app/oracle') Is the local system ready for patching? [y|n] -->提示是否将patch应用到本地系统，选y y User Responded with: Y Backing up files and inventory (not for auto-rollback) for the Oracle Home Backing up files affected by the patch '8670579' for restore. This might take a while... Backing up files affected by the patch '8670579' for rollback. This might take a while... Patching component oracle.network.rsf, 11.2.0.1.0... Updating archive file "/u01/app/oracle/lib/libnnz11.a" with "lib/libnnz11.a/ahseteco.o" Updating archive file "/u01/app/oracle/lib/libnnz11.a" with "lib/libnnz11.a/am11rkg.o" Updating archive file "/u01/app/oracle/lib/libnnz11.a" with "lib/libnnz11.a/amsha.o" Updating archive file "/u01/app/oracle/lib/libnnz11.a" with "lib/libnnz11.a/cpui32.o" Updating archive file "/u01/app/oracle/lib/libnnz11.a" with "lib/libnnz11.a/sha.o" Updating archive file "/u01/app/oracle/lib/libnnz11.a" with "lib/libnnz11.a/x931rand.o" Updating archive file "/u01/app/oracle/lib/libnnz11.a" with "lib/libnnz11.a/am11dkg.o" Updating archive file "/u01/app/oracle/lib/libnnz11.a" with "lib/libnnz11.a/am931rnd.o" Updating archive file "/u01/app/oracle/lib/libnnz11.a" with "lib/libnnz11.a/amsharnd.o" Updating archive file "/u01/app/oracle/lib/libnnz11.a" with "lib/libnnz11.a/ghash.o" Updating archive file "/u01/app/oracle/lib/libnnz11.a" with "lib/libnnz11.a/shacomm.o" Copying file to "/u01/app/oracle/lib/libnnz11.so" ApplySession adding interim patch '8670579' to inventory Verifying the update... Inventory check OK: Patch ID 8670579 is registered in Oracle Home inventory with proper meta-data. Files check OK: Files from Patch ID 8670579 are present in Oracle Home. The local system has been patched and can be restarted. OPatch succeeded. -->提示patch已被成功安装 [oracle@orasrv 8670579]$ /u01/app/oracle/OPatch/opatch lsinventory -->查看系统中已安装的patch Invoking OPatch 11.1.0.6.6 Oracle Interim Patch Installer version 11.1.0.6.6 Copyright (c) 2009, Oracle Corporation. All rights reserved. Oracle Home : /u01/app/oracle Central Inventory : /u01/oraInventory from : /etc/oraInst.loc OPatch version : 11.1.0.6.6 OUI version : 11.2.0.1.0 OUI location : /u01/app/oracle/oui Log file location : /u01/app/oracle/cfgtoollogs/opatch/opatch2011-10-27_17-40-29PM.log Patch history file: /u01/app/oracle/cfgtoollogs/opatch/opatch_history.txt Lsinventory Output file location : /u01/app/oracle/cfgtoollogs/opatch/lsinv/lsinventory2011-10-27_17-40-29PM.txt -------------------------------------------------------------------------------- Installed Top-level Products (1): Oracle Database 11g 11.2.0.1.0 There are 1 products installed in this Oracle Home. Interim patches (1) : Patch 8670579 : applied on Thu Oct 27 17:39:32 CST 2011 -->inventory中已经包含了Patch 8670579 Unique Patch ID: 12243614 Created on 25 Feb 2010, 09:55:12 hrs US/Eastern Bugs fixed: 8670579 -------------------------------------------------------------------------------- OPatch succeeded.

五、更多参考
手动删除oracle数据库
Oracle 10.2.0.1 升级到 10.2.0.4
Oracle 补丁全集 (Oracle 9i 10g 11g Path)
Linux (RHEL 5.4)下安装 Oracle 10g R2