IBM Cloud 2019 - SLA 01 介绍

公有云的SLA包括哪些内容， IBM云的SLA有如何？ 下面的内容作了介绍

主要SLA 文档下载

IC云的2个主要SLA文档下载 1) Z126-6304_SoftLayer-10-04-2019-zz-en.pdf https://www.ibm.com/support/customer/csol/terms/document/Z126-6304_SoftLayer-10-04-2019-zz-en/true 2) i126-6605-19_10-2019_en_US.pdf  http://www-03.ibm.com/software/sla/sladb.nsf/pdf/6605-19/$file/i126-6605-19_10-2019_en_US.pdf 说明：以上官网下载的2份主要文档MSA, SLA，用于背靠背合同附件，以网站最新版本为准。   下载操作步骤 0) 在Index 文档索引:  https://cloud.ibm.com/docs/overview?topic=overview-terms 1) IaaS SLA (SoftLayer), 点击” SoftLayer Cloud Service Agreement”,    有个文件名 “Z126-6304_SoftLayer-10-04-2019-zz-en.pdf” ，再次点击在左边有下载链接 下载链接 https://www.ibm.com/support/customer/csol/terms/document/Z126-6304_SoftLayer-10-04-2019-zz-en/true 2) PaaS SLA,   点击“Service Description for IBM Cloud”， 链接 http://www-03.ibm.com/software/sla/sladb.nsf/sla/bm   再点击” General terms” 链接 http://www-03.ibm.com/software/sla/sladb.nsf/sla/bm-6605-19   选择 “English” 或者”Chinese”,    有个文件名 ” i126-6605-19_10-2019_en_US.pdf” 下载链接 http://www-03.ibm.com/software/sla/sladb.nsf/pdf/6605-19/$file/i126-6605-19_10-2019_en_US.pdf 3) 附录 也可以在网页上简单查阅SLA简单说明https://cloud.ibm.com/docs/overview?topic=overview-slas

业内SLA 平均水平

业内平均SLA 提供说明 单节点SLA 99%, HA双节点 SLA 99.9%,   IBM provides a 99.95% availability SLA for Platform Services: i) configured for high availability and distributed across multiple Bluemix public regions; or ii) provisioned across multiple dedicated or local environments in geographically separated data-centers. In addition, IBM provides a 99.5% availability service level for multiple instances of a Platform Service provisioned within a single dedicated or local environment. Client is eligible for a credit as follows:   HA Multiple Region SLA   Single Node  SLA Credit < 99.95% < 99.5% 10% < 99.90% < 99.0% 25%