WiFi troubleshooting - Linux

Please follow these WiFi troubleshooting steps:

Step 1: Check whether the kernel version customer uses supports this device:

The reference table of Wireless adapters and corresponding kernel versions is available by the link: en:users:drivers:iwlwifi [Linux Wireless]

The latest FWs are available by the following link:​ ​kernel/git/firmware/linux-firmware.git - Repository of firmware blobs for use with the Linux kernel

If the kernel version corresponds to the Wireless adapter, proceed with step 2.

Step 2: Check whether the Wireless adapter is connected correctly:

Type the following command to the terminal: # lspci​ 

Verify that the Intel network controller ​is identified, as on a picture below. If not, then the system doesn't identify the Intel network adapter and you will need to make sure it's properly integrated. You may need to request help from the system manufacturer. If the wireless adapter is properly identified - proceed with the step 3.

 

Step 3: Check whether this is an iwlwifi issue:

Type the following command to the terminal: # modinfo iwlwifi​ (example of the command output is on the picture below). If there is no output, then the module isn’t installed this is the distribution installation issue.

 Please type: # lsmod | grep iwlwifi​   

If the result is empty, the driver hasn't been loaded. Most likely to be a distribution issue.

To verify, please type: # dmesg | grep iwlwifi​   

If the result is empty, the driver wasn’t initialized and this is a distribution issue. If the result is populated as on the above picture, proceeed with the step 4.

Step 4: Check whether the suitable firmware is installed:

Please type: # dmesg | grep “no suitable firmware found!”​

 If the result is not empty, it means you don't have a suitable FW (api mentioned in the dmesg).

Please visit here​ h​ttps://wireless.wiki.kernel.org/en/users/drivers/iwlwifi ​for supported FW, or here​ ​kernel/git/firmware/linux-firmware.git - Repository of firmware blobs for use with the Linux kernel for the latest versions.

If these steps didn't reveal the issue or didn't solve the problem, proceed with the Step 5: 

Step 5: Collect the debug data:

Please type: # dmesg | grep ASSERT​ 

If the output is empty, please follow this wiki: https://wireless.wiki.kernel.org/en/users/drivers/iwlwifi/debugging ​to extract dmesg and trace-cmd.

If the output has value, please collect from the wiki FW dump too.