跨境电商客服回复话术

跨境电商同国内的电商平台一样，是将国内的产品卖到国外去赚取信息差，只不过客服面对的是国外的客户，仍旧需要为客户解决一系列服务问题。

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前言

跨境电商同国内的电商平台一样，是将国内的产品卖到国外去赚取信息差，只不过客服面对的是国外的客户。既然同为电商行业，必然会遇到一系列的服务问题，客服需要及时回应客户并提供解决方法。下面我们一起来了解一些关于跨境电商客服回复的话术模板，客服可以将其存储进快捷回复助手的知识库中，便于快捷发送。

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一、光临店铺询问产品信息

您好，我亲爱的朋友。感谢您光临我的店铺，您可以在我的店铺找到您需要的产品。如果没有找到您需要的，您可以告诉我们，我们可以帮您找到货源，请随意购买！再次感谢。

Hello, my dear friend.Thank you for your visiting to my store, you can find the products you need from my store . If there are not what you need, you can tell us, and we can help you to find the source, please feel free to buy anything! Thanks again.

二、提醒买家确认订单

感谢您的光顾，如果您能尽快确认订单，我会送一些礼物。好消息：最近我们店里有很多活动。如果你方购买的商品价值达到一定数额，我们将会给你一个满意的折扣。

Thank you for your patronage, if you confirm the order as soon as possible, I will send some gifts. A good news: Recently there are a lot of activities in our store. If the value of goods you buy count to a certain amount, we will give you a satisfied discount.

三、货物发出

您的货物已经发出，正在路上派送，请注意交货并尽快签字。如果您有任何问题，请随时与我联系。

The goods you need had been sent to you. It's on the way now.Please pay attention to the delivery and sign as soon as possible. If you have any questions, please feel free to contact me.

四、交易完成

感谢您的购买，我为您准备了一些礼物，这些礼物将随商品一起寄给您。真诚地希望您会喜欢。如果您想购买其他产品，我会给您一个折扣。

Thank you for your purchase, I have prepared you some gifts, which will be sent to you along with the goods.Sincerely hope you like it. I'll give you a discount, if you like to purchase another products.

五、缺货

嗨朋友，非常抱歉，你订购的XXX目前缺货。我会和工厂联系，看看他们什么时候能把货做出来。我给您推荐一些款式相同的漂亮XXX，希望您能喜欢。您可以点击下面的链接查看它们。如果有什么我能帮忙的，请随时和我们联系。

Hi friend, we are really sorry that the XXX you order is out of stock at the moment. I will contact the factory to see when they are going to be available again. I would like to recommend you some other pretty XXX which have the same style.

Hope you like them as well. You can click on the following link to check them out. If there’s anything I can help Please feel free to contact us.Thanks.

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企业可以将以上话术创建到快捷回复助手的知识库中，也可以为话术添加相应的图片，有需要时，客服可以通过快捷检索该话术，实现一键发送和图文发送，提高工作效率。

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总结

跨境电商的客服要多掌握一些话术回复的技巧，在客户遇到问题时，能够快速检索出相应的话术去回复客户，提升客户满意度。