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ltcheung
Work in Hong Kong.
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Four Common Mistake New Data Center Colocation Users Should Not Make
Operating in data centers is not a “new” concept by any means. Colocation services have been viable options for companies for more than a decade. What is new is the rate of acceleration organizations ...原创 2019-08-22 10:09:01 · 4024 阅读 · 0 评论 -
ITSM Back To Basics – The Service Catalogue
IntroductionSo here’s the thing. I’ve worked in IT forever and in ITSM for over 15 years and it never fails to amaze me how many failed or unused Service Catalogues there are kicking about out in in...原创 2019-08-26 10:50:54 · 1407 阅读 · 0 评论 -
Three Projects for Your Five-Year ITSM Plan
When making plans to improve IT service management (ITSM), most IT leaders adopt one of two approaches. They either improve what they have by integrating with other IT systems, or they adopt forward-l...原创 2019-08-26 10:49:06 · 1905 阅读 · 0 评论 -
How to Transition from a Reactive to Proactive Support Center
For years, support centers have focused on reacting to problems. According to research from SDI (Service Desk Institute), 67% of of a service desk’s time is spent firefighting. This reactive approach ...原创 2019-08-26 10:45:24 · 1469 阅读 · 0 评论 -
Finding the Right Data Center Model for Your Business
There’s no question: Data center needs change as business applications change direction, grow or die off. Managers can align their data center capacity, choosing to stay with their own onsite capacity...原创 2019-08-26 10:43:24 · 1535 阅读 · 0 评论 -
What is a NOC, and How It Improves Data Center Availability
NetworkOperations Centers (NOCs) are central locations from whichan organization supports its computer network and telecominfrastructure, detects and resolves IT infrastructure incidents, and ultim...原创 2019-08-26 10:38:55 · 1614 阅读 · 1 评论 -
Realizing the Potential of the Software-Defined Data Center
The data center industry is in the midst of several major pivots that are changing established paradigms. Virtualization has largely replaced hardware-based capacity management. Single-instance data c...原创 2019-08-26 10:32:44 · 1542 阅读 · 0 评论 -
Outdated Remote Data Center Monitoring Systems Can Limit Operator Productivity and Threaten Systems
Data center monitoring services have been around for over 10 years. Over that period of time, many of these systems have not been updated to reflect changing data center technologies. As a result, th...原创 2019-08-22 10:45:18 · 4095 阅读 · 0 评论 -
Three Strategies for Addressing the Aging Data Center Uninterruptible Power Supply (UPS) Dilemma
Most data center managers are tasked with striking a balance between maintaining high levels of uptime and controlling both CAPEX and OPEX. When confronted with the dilemma of aging UPS infrastructur...原创 2019-08-22 10:43:06 · 4048 阅读 · 0 评论 -
Practical Ways to Eliminate Alert Fatigue
In March 2014, US Retailer, Target, revealed that its security software had detected its data breach five months earlier, and that at least eight IT employees had seen the threat alert but decided not...原创 2019-08-26 10:56:14 · 1468 阅读 · 0 评论