2022寒假04

Being an information technology, or IT, worker is not a job I envy. They are the ones who, right in the middle of a critical meeting, are expected to instantly fix the projector that’s no longer working. They have to tolerate the bad tempers of colleagues frustrated at the number of times they’ve had to call the help desk for the same issue. They are also the ones who know there are systems that are more powerful, reliable and faster, but their employer simply will not put up the funds to buy them.
我并不羡慕信息技术工作者，也就是IT工作者的工作。在一场关键的会议中，他们会被叫去立即维修那些出现故障，无法正常使用的投影仪。同事们因为同一个问题要多次打电话给服务台，这使他们非常懊恼，而IT工作者不得不忍受这些同事的坏脾气。IT工作者也知道有更强大、更可靠、更快捷的系统，但他们的老板根本不会出钱来买。
According to a recent survey, employees who have a job reliant on IT support consider IT a major source of job dissatisfaction. Through no fault of their own, they can suddenly find their productivity deteriorating or quality control non-existent. And there’s little they can do about it.
近期一项调查显示，那些依赖信息技术支持工作的员工认为，信息技术正是他们对工作感到不满的主要原因。他们自己并没有错，但会突然发现自己的生产率在下降或质量控制不起作用。他们对此可以说是无能为力。
The experience of using IT penetrates almost the entire work field. It has become a crucial part of employees’ overall work experience. When IT is operating as it should, employee self-confidence swells. Their job satisfaction, too, can surge when well-functioning machines relieve them of dull tasks or repetitive processes. But if there’s one thing that triggers widespread employee frustration, it’s an IT transformation project gone wrong, where swollen expectations have been popped and a long list of promised efficiencies have been reversed. This occurs when business leaders implement IT initiatives with little consideration of how those changes will impact the end user.
信息技术的使用几乎渗透整个工作领域，也已成为员工整体工作体验的重要组成部分。当信息技术正常运作时，员工的自信心就会增强。当运转良好的机器使他们摆脱枯燥乏味的任务或重复性流程时，他们的工作满意度也会激增。但如果说有一件事会引起员工的普遍不满，那就是信息技术改造项目出了问题，导致过高的期望被打破，一系列承诺的提高效率的方法会被推翻。当业务领导者在实施信息技术计划时，如果很少考虑这些更改将如何影响终端用户的话，就会出现这种情况。
Which is why managers should appreciate just how influential the IT user experience is to their employees, and exert substantial effort in ensuring their IT team eliminates programming errors and application crashes. Adequate and timely IT support should also be available to enable users to cope with technological issues at work. More importantly, IT practitioners need to understand what employees experience menially when they use IT.
这就是为什么管理者应该意识到信息技术用户体验对其员工的影响有多大，并应尽其最大努力确保其信息技术团队避免出现编程错误以及应用程序崩溃的情况。还需要及时提供充分的信息技术支持，使用户能够处理工作中涉及的技术问题。更重要的是，信息技术工作者需要了解员工在使用信息技术时的心理感受。