PC浏览器在升级到IE11的过程中失败报错,可以先查下以下路径文件夹看下错误原因
C:\Windows\IE11_main.log
例如:
00:00.000: ====================================================================
00:00.062: Started: 2017/01/21 (Y/M/D) 14:36:42.295 (local)
00:00.094: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.156: Command line: "C:\Windows\SoftwareDistribution\Download\Install\IE11-Windows6.1-x86-en-us.exe" /WSUS
00:00.203: INFO: Setup installer for Internet Explorer: 11.0.9600.16428
00:00.234: INFO: Previous version of Internet Explorer: 8.0.7601.19104
00:00.265: INFO: Checking if iexplore.exe's current version is between 11.0.9600.0...
00:00.296: INFO: ...and 11.1.0.0...
00:00.328: INFO: Maximum version on which to run IEAK branding is: 11.1.0.0...
00:00.343: INFO: iexplore.exe version check success. Install can proceed.
00:00.374: INFO: Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:00.390: INFO: Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:00.468: INFO: Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:00.515: INFO: Trying to extract ID: 6006 (0) as "IE11-neutral.Extracted.cab"
00:00.796: ERROR: Failed to extract a language pack for a non-english OS.
00:00.858: INFO: This is an English only package, so installation will continue on this non-English OS.
00:00.889: INFO: Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:01.045: INFO: Extracted Spelling dictionary for en to C:\Windows\TEMP\IE173CE.tmp\Spelling_en.msu.
00:01.076: INFO: Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:01.232: INFO: Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE173CE.tmp\Hyphenation_en.msu.
00:01.264: INFO: Trying to extract ID: 6128 (2052) as "IE11-support.cab"
00:01.295: ERROR: === FindResource (6128,"IE11-support.cab") failed with 0x717
00:01.310: INFO: Trying to extract ID: 6128 (1033) as "IE11-support.cab"
00:02.324: INFO: Launched program to check hardware: "C:\Windows\TEMP\IE173CE.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE173CE.tmp\HardwareBlockingList.xml"
00:02.933: INFO: Hardware support check succeeded. Installation will continue.
00:02.980: INFO: Windows 7 operating system detected.
00:03.026: INFO: Service pack major: 1
00:03.073: INFO: Service pack minor: 0
00:03.089: INFO: Service pack name: Service Pack 1
00:03.151: INFO: Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)
00:03.198: INFO: Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)
00:03.260: INFO: Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.23572 >= 6.1.7601.21863 (True)
00:03.307: INFO: Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.23392 >= 6.1.7601.21728 (True)
00:03.370: INFO: Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.23392 >= 6.1.7601.22045 (True)
00:03.432: INFO: Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
00:03.479: INFO: Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
00:04.181: INFO: Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.23496 >= 6.1.7601.22444 (True)
00:04.430: INFO: Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7601.18939 >= 6.1.7601.18247 (True)
00:44.585: ERROR: WMI query for Hotfixes timed out. Query string: 'Select HotFixID from Win32_QuickFixEngineering WHERE HotFixID="KB2729094"' Error: 0x00040004 (262148).
00:44.616: INFO: KB2729094 could not be download is not installed.
00:44.741: ERROR: Couldn't create setup troubleshooting shortcut on the desktop. HRESULT: 0x80070002,
00:44.772: INFO: Setup exit code: 0x00009C47 (40007) - Required updates failed to download.
00:44.913: INFO: Cleaning up temporary files in: C:\Windows\TEMP\IE173CE.tmp
00:45.115: INFO: Unable to remove directory C:\Windows\TEMP\IE173CE.tmp, marking for deletion on reboot.
00:45.209: INFO: Released Internet Explorer Installer Mutex
以上文件提示KB2729094 补丁没有下载完成,所以报错。(IE11安装过程中会自动检测补丁,并且缺少的系统自己连接到微软网站下载,但是有的时候连接很慢,所以报错停止)
安装IE11时系统会提前检测是否安装了前置补丁,这9个补丁分别是KB2533623,KB2670838,KB2731771,KB2786081,KB2639308,KB2882822,KB2888049,KB2834140,KB2729094
如果报错是由于补丁问题,可以自己从其他渠道先安装好缺失的补丁,再安装IE11的安装包