3-2. On the Phone

3-2. On the Phone

 

Linda: Hello, this is Lindaspeaking. How can I help you?

 

Eric: Hello, I would liketo speak to Ms. Johnson, please!

 

L: May I ask who’s calling,please?

 

E: This is Eric Cheng fromBCA Computer Company. I’m calling for our meeting next Monday.

 

L: Thank you Mr. Cheng. Couldyou please hold for a moment? I’ll check if she is available.

 

E: No problem.

 

L: I’m sorry. Ms. Johnsonis away from her desk. She has already left for lunch.

 

E: When will she be back? Doyou know?

 

L: I’m not quite sure. But Ithink she’ll probably be back soon. Would you like to leave a message for her?

 

E: Yes. Please have herreturn my call when she comes back to the office. It’s best if she can get intouch with me before 2 p.m. today. She can reach me at my office number: 669-5599.

 

L: I’m sorry I didn’t quitecatch that. Would you please repeat the number?

 

E: No problem. My officenumber is 669-5599. Tell her to ask for extension 23.

 

L: I’m sorry Mr. Cheng. Justto confirm, your name is spelled C-H-E-N-G, is that correct?

 

E: Yes. And I represent BCAComputer Company.

 

L: I will make sure Ms.Johnson receives your message and returns your call before 2 p.m. thisafternoon.

 

E: Thank you very much.

 

L: You’re welcome.