客服回复模板_ugomi-CSDN博客

本文链接：https://blog.csdn.net/petter7226/article/details/124171641

本文详细介绍了外贸卖家如何有效地回复询盘，包括初次接触、鼓励增加订单、物流通知、交易完成后的跟进、新产品推广、缺货处理、价格协商、催付、处理退换货等问题。同时，分享了针对不同买家行为的催付技巧，如解决支付问题、应对砍价、无回复处理和不想购买的情况。此外，还强调了在大型促销活动期间如双11的预售订单提醒，以确保买家能顺利完成支付。

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一、询盘回复

外贸询盘的回复很重要，流利的沟通，真诚的语言，会让你赢得更多的定单和买家！速卖通卖家在回复买家询盘时，一般可以分为四个步骤：跟买家打招呼、进一步介绍产品、告知买家付款同时应尽快发货、结束语。以下为相关步骤的范例：

1、当买家光顾你店铺，询问产品信息时：

重点：跟买家初次打招呼，要亲切、自然并表示出你的热情。尽量在初步沟通时把产品元素介绍清楚，范例参考:

Hello, my dear friend.Thank you for your visiting to my store, you can find the products you need from my store . If there are not what you need, you can tell us, and we can help you to find the source, please feel free to buy anything! Thanks again.

2、鼓励买家提高定单金额和定单数量，提醒买家尽快确认定单时，可参考:

Thank you for your patronage, if you confirm the order as soon as possible, I will send some gifts. A good news: Recently there are a lot of activities in our store. If the value of goods you buy count to a certain amount, we will give you a satisfied discount.

3、交易进行中，通知买家去参看物流情况时，可参考：

The goods you need had been sent to you. It's on the way now.Please pay attention to the delivery and sign as soon as possible. If you have any questions, please feel free to contact me.

4、当完成交易，您表示感谢，并希望他下次能够再次回头时，可参考：

Thank you for your purchase, I have prepared you some gifts, which will be sent to you along with the goods.Sincerely hope you like it. I'll give you a discount, if you like to purchase another products.

5、推广新产品，可给买家推荐自己热销的产品。