做完用户测试之后

As soon as the usability test is over, ask yourself the following questions:
在你对测试者进行完可用性测试后，要立即问自己下面的问题：

• What worked well?
  哪里比较顺利？

• Did the users consistently misunderstand anything? If so, what?
  用户有一直误解的地方么？如果有，是什么？

• Were there any mistakes consistently made? If so, what?
  有什么地方总是会出错么？如果有，是什么？

• Did they do the things that you had expected them to do? If not, what did they do?
  他们做了那些你期待他们去做的事情了么？如果没有，他们做了什么呢？

• Did they do things in the order in which you had expected? If not, what order did they do them in?
  他们是按你期待的顺序做的么？如果不是，他们是按什么顺序做的呢？

• What did they find interesting?
  他们觉得有趣的地方是什么？

• What did you expect them to find interesting that they did not find interesting?
  什么地方是你以为他们会觉得有趣，但他们却没有感受到的呢？

• Did they know what the site is for? Did they miss any big ideas?
  他们这个站点是干什么的么？有什么主要内容他们没有发现的么？

• How many of the tasks were they able to do? Which ones did they have the most trouble with?
  他们能做完成多少任务？哪些任务完成最困难？

• When did they look frustrated? What were they doing?
   什么时候他们最沮丧？当时他们正在做什么？

• Did the site meet their expectations? If not, where did it fail them?
  这个站点的设计都符合他们的期望么？如果没有，在哪些地方他们不满意？

• Do you know what their expectations were?
  你很清楚他们的期望是怎样的么？

• Were they ever confused? What were they doing when they were confused?
  他们有觉得迷惑的时候么？他们感觉迷惑时正在做什么呢？