以退货之后发送邮件给客服,客服和用户确认是否退货为例
1.创建邮件模板
app/code/core/Mage/Sales/etc/config.xml
<sales_email_order_refund_template translate="label" module="sales">
<label>Order Refunding</label>
<file>sales/order_refunding.html</file>
<type>html</type>
</sales_email_order_refund_template>
app/locale/en_US/template/email/sales/order_refunding.html
<!--@subject {{var store.getFrontendName()}}: Order # {{var increment_id}} refunding @-->
<!--@vars
{"store url=\"\"":"Store Url",
"var logo_url":"Email Logo Image Url",
"var logo_alt":"Email Logo Image Alt",
"htmlescape var=user_name":"Guest Customer Name",
"var increment_id":"Order Id",
"var store.getFrontendName()":"Store Name"}
@-->
<!--@styles
body,td { color:#2f2f2f; font:11px/1.35em Verdana, Arial, Helvetica, sans-serif; }
@-->
<body style="background:#F6F6F6; font-family:Verdana, Arial, Helvetica, sans-serif; font-size:12px; margin:0; padding:0;">
<div style="background:#F6F6F6; font-family:Verdana, Arial, Helvetica, sans-serif; font-size:12px; margin:0; padding:0;">
<table cellspacing="0" cellpadding="0" border="0" height="100%" width="100%">
<tr>
<td align="center" valign="top" style="padding:20px 0 20px 0">
<!-- [ header starts here] -->
<table bgcolor="#FFFFFF" cellspacing="0" cellpadding="10" border="0" width="650" style="border:1px solid #E0E0E0;">
<tr>
<td valign="top"><a href="{{store url=""}}"><img src="{{var logo_url}}" alt="{{var logo_alt}}" style="margin-bottom:10px;" border="0"/></a></td>
</tr>
<!-- [ middle starts here] -->
<tr>
<td valign="top">
<h1 style="font-size:22px; font-weight:normal; line-height:22px; margin:0 0 11px 0;">Dear {{var receive_name}},</h1>
<p style="font-size:12px; line-height:16px; margin:0 0 10px 0;">
The order # {{var increment_id}} is refunding<br/>
</p>
<p style="font-size:12px; line-height:16px; margin:0;">
<strong>He/She's information is:</strong><br>
Order Increment Id:{{var increment_id}}<br>
Name: {{var user_name}}<br>
E-mail: {{var user_email}}<br>
Telephone: {{var telephone}}<br>
</p>
</td>
</tr>
<tr>
<td bgcolor="#EAEAEA" align="center" style="background:#EAEAEA; text-align:center;"><center><p style="font-size:12px; margin:0;">Thank you again, <strong>{{var store.getFrontendName()}}</strong></p></center></td>
</tr>
</table>
</td>
</tr>
</table>
</div>
</body>
后台操作System ->Transactional Emails -> Add New Template
保存模板之后,开始写发送邮件的PHP代码
//发送邮件给客服
$storeId = $order->getStoreId();
$customerName = $order->getCustomer_lastname().' '.$order->getCustomer_firstname();
$increment_id = $order->getIncrement_id();
$shippingId = $order->getShipping_address_id();
$address = Mage::getModel('sales/order_address')->load($shippingId);
$telephone = $address->getTelephone();
$user_email = $address->getEmail();
//接收邮件在后台Custom Email 1里配置,默认发送邮给Custom Email 1里配置的邮件地址
$receiveEmail = Mage::getStoreConfig('trans_email/ident_custom1/email');
$receiveName = Mage::getStoreConfig('trans_email/ident_custom1/name');
$vars = array('user_name' => $customerName, 'increment_id' => $increment_id , 'user_email'=>$user_email, 'telephone'=>$telephone ,'receive_name'=>$receiveName);
try {
$templateId = "Order Refunding";
$emailTemplate = Mage::getModel('core/email_template')->loadByCode($templateId);
$emailTemplate->setSenderEmail(Mage::getStoreConfig('trans_email/ident_general/email', $storeId));
$emailTemplate->setSenderName(Mage::getStoreConfig('trans_email/ident_general/name', $storeId));
//echo $emailTemplate->getProcessedTemplate($vars); //预览邮件效果
$emailTemplate->send($receiveEmail,$receiveName, $vars);
}catch (Exception $e){
Mage::log('The Order '.$increment_id.' is refunding,But not email to Customer Service');
Mage::getSingleton('catalog/session')
->addException($e, $this->__('Some emails were not sent.'));
}
一切OK之后,你的自定义邮件将会被发送