【英语：基础进阶_正式场景表达】F3.商务场景必备口语

商务场景必备口语

• Talking on the phone
• Making a coid call
• Negotiating
• Good customer relations
• Making an order
• Writing a professional email

1.Talking on the phone

Answer the phone by saying:

• Hello?[Chengla Education].This is Ali speaking.

When the person has introduced themselves - this is Mrs.Wang or whatever,say:

• Hello Mrs.Wang, how can l help you? (第一次接对方电话) Or, if you know them already, you might say:
• Hello Mrs.Wang, how are you? (认识的人)

lf you want to speak to Simon:

• Can/Could l speak to Simon please?

You have no idea who is calling:

• Sorry.Who’s this? [informal way].
• Who’s calling? [formal way]

The other person might answer:

• lt’s Alex.[informal way]
• My name is Alex.[formal way]

What if Mrs.Wang wants to speak to Tom but he’s not there?
You say:
I’m really sorry, he’s not available right now/at themoment.Can l take the message?
Or:
I’m afraid he’s busy, shall l ask him to call you back?

lf you want to leave a message:

• Can l leave him a message?
• Could you pass on a message for me?
• Can you ask him to double check the hotel reservations?
• Could you tell him that l didn’t receive the letter from him?
• Just let him know that we’ve canceled the rehearsal.
• Please make sure he gets it as soon as possible.lt’s really important.
• lt’s urgent, so please tell him as soon as you can.

lf you are busy, you say:

• Can l call you back? l’m afraid l m a bit busy at the moment.
• Could l take your name and number? And we’ll call youback as soon as we can.
• When would be a convenient time to call you?

lf you can’t hear clearly, you can say:

• Sorry, could you say that again, please?
• Sorry, could you repeat that?
• Sorry, what was that/what did you say?
• The sound is very quiet.Can you speak up a bit?
• The sound is low.Would you mind speaking a little more loudly?
• Sorry, l really can’t hear.

lf the signal is not good, you say:

• I’m in the subway, and he signal is not so good.
• l don’t have much signal.
• There’s not much reception here.

lf your phone is dead soon, you say:

• Sorry, my battery’s about to die.
• Sorry, my battery’s going to die soon.
• Sorry, my phone is running out of power/battery.
• Sorry, my battery needs charging soon.

Say why you are calling:

• I’m calling concerning the event tonight.
• I would like to ask about the proposal which you sent to me.
• l wanted to discuss the new product with you.

To end a conversation, you can say:

• Thank you for calling, goodbye.
• Bye.Have a nice day!

1.1.Conversation [An informal call]