iOS App Store 审核 other 处理、解决办法 The review of your app is taking longer than expected

The review of your app is taking longer than expected.Once we have completed our review, we will notify you via Resolution Center. 处理相关

这次新App没有使用公司账号，而是在新的个人账号下开发，并且为账号下第一款App，前一天申请下来的账号，第二天提交审核。

2020.5.28 新开发的App提交审核，第二天收到如下回复

2020年5月29日 上午9:51
发件人 Apple
Hello,

The review of your app is taking longer than expected. Once we have completed our review, we will notify you via Resolution Center.

If you would like to inquire about the status of this review, you may file a request via the Apple Developer Contact Us page.

Best regards,

App Store Review

邮件描述很清楚，新账号被调查了，需要花费更久的时间去审核。

我去网上查阅了相关的资料，发现大家都是一头雾水，这应该是苹果的最新的审核策略，网上也没有很详情清楚的处理方法。

因为着急上架，我们选择的重新提交一个build，请求再次审核，但是第二天收到了同样的回复。

2020年6月2日 上午11:54
发件人 Apple
Other - Other
Hello,

The review of your app is taking longer than expected. Once we have completed our review, we will notify you via Resolution Center.

If you would like to inquire about the status of this review, you may file a request via the Apple Developer Contact Us page.

Best regards,

App Store Review

于是我们按照提醒选择了 Contact Us，提交申诉。

此处选择"App 审核状态" 或者 "App 被拒澄清" 应该均可。

 

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你需要注意你的开发者邮箱📮，Apple会给针对你的申诉给你回邮件。

接下来就是漫长的等待 --

2020.6.7晚上收到如下邮件。

Hello,

Thank you for contacting App Store Review about the review of your app, ''XXXXXX.’'


We understand your concern regarding the extended review time of your app. However, we still need additional time for review.

No action has been taken against your app at this time, and we have escalated your request to the appropriate internal team. After we complete your app’s review, we will notify you via Resolution Center of any next steps.

We appreciate your continued patience. 


Your case number is XXXXXXXX.

Best regards,

Johanna

App Store Review

邮件的大概意思就是，不要担心，你的App暂时未发现违规，只是例行公事的对账号进行审查，耐心等待。

2020.6.9 Apple开发者中心收到了如下回复。

2020年6月9日 下午10:02
发件人 Apple
Other - Other
Hello,

We are writing to let you know that we have completed our investigation of your Apple Developer Program account. You may now submit apps for review, and we will continue with the review of this app. If we find any issues during our review, we will communicate them via Resolution Center. Otherwise, your app will be approved.

Please note that all apps submitted to the App Store are reviewed against the App Store Review Guidelines, including the Developer Code of Conduct.

You can avoid future investigations by ensuring your apps don’t attempt to mislead or harm customers or undermine the review process. Be sure to review the App Store Review Guidelines and read the Developer Code of Conduct so you understand our requirements prior to submitting any apps for review.

Best regards,

App Store Review

大概意思就是，账号审查完毕，接下来我们会对你的App进行审核了。

紧接着几小时后，收到如下回复。

2020年6月10日 上午7:17
发件人 Apple
Guideline 2.1 - Performance - App Completeness


We are unable to complete the review of your app because one or more of your in-app purchase products have not been submitted for review.

Next Steps

To resolve this issue, please be sure to take action and submit your in-app purchases and upload a new binary in App Store Connect. Learn more about how to offer in-app purchases in App Store Connect Developer Help.

Once you've submitted your in-app purchases and uploaded a new binary, we can proceed with your review.

Guideline 2.1 - Information Needed


We have started the review of your app, but we are not able to continue because we need access to a video that demonstrates the current version of your app in use on a physical iOS device.

Please only include footage in your demo video of your app running on a physical iOS device, and not on a simulator. It is acceptable to use a screen recorder to capture footage of your app in use. Make sure all relevant app features, services, and permissions are clearly documented in the demo video. Specifically, please provide a demo video to demonstrate your app's Background Location feature. Please make sure to press the Home Button to show the background mode in use.

Next Steps

To help us proceed with the review of your app, please provide us with a link to a demo video in the App Review Information section of App Store Connect and reply to this message in Resolution Center.

To provide a link to a demo video:

- Log in to App Store Connect
- Click on "My Apps"
- Select your app
- Click on the app version on the left side of the screen
- Scroll down to "App Review Information"
- Provide demo video access details in the "Notes" section
- Once you've completed all changes, click the "Save" button at the top of the Version Information page.

Please note that in the event that your app may only be reviewed by means of a demo video, you will be required to provide an updated demo video with every resubmission.

Please see attached screenshots for details.



Screenshot-0609-161618.png
Screenshot-0609-161620.png

可以发现，已经开始了正常的App审核流程。

接下来我们提供了对应的demo视频，和针对拒绝原因的修改方案，重新提交build，然后过审发布了。

总结

1. 遇到"other"，"The review of your app is taking longer than expected. Once we have completed our review, we will notify you via Resolution Center."，要清楚，不要着急，这不是被拒，这是Apple的新的审查机制。
2. "other"可以理解为是对开发者账号的一种审查策略，账号审查过后，开启人工审查。
3. 如果在确保账号干净合规的情况下，遇到"other"的处理方法，保持App状态不变，在后台等待，然后提交申诉即可。
4. 等到Apple的账号审查过后，进入人工App审核，按照修改方法修改即可。

附上辛酸史 ⬇️

 

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作者：ElegantLiar
链接：https://www.jianshu.com/p/f563994ef2fd
来源：简书
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