ai人工智能对话了_对话式AI：智能虚拟助手和未来之路。

ai人工智能对话了

In a fast-moving world, customers require efficiency and promptness when talking to any company. Here is where chatbots and Intelligent Virtual Assistants (IVAs) come into play.

在瞬息万变的世界中，与任何公司交谈时，客户都需要效率和及时性。 这是聊天机器人和智能虚拟助手 (IVA)发挥作用的地方。

Thanks to their ability to engage into more advanced conversations, unlike rule-based chatbots, AI-powered systems are equipped with a multitude of features to assist and even entertain the users in their day-to-day activities. In addition to their customizable features, their self-learning ability and scalability have lead virtual assistants to gain popularity across various global enterprises.

与基于规则的聊天机器人不同，由于其能够参与更高级的对话，因此， 基于 AI的系统配备了多种功能，可以帮助甚至娱乐用户的日常活动。 除了可自定义的功能外，它们的自学习能力和可扩展性还使虚拟助手在各种全球企业中获得了普及。

According to Grand View Research, the global intelligent virtual assistant market size was valued at USD 3.7 billion in 2019, growing at a Compound Annual Growth Rate (CAGR) of 34.0% over the forecast period. The need for effectiveness across service-based companies and the integration of AI digital assistants among various devices, such as computers, tablets and smartphones, is anticipated to boost the market.

根据Grand View Research的数据，2019年全球智能虚拟助手市场规模为37亿美元， 在预测期内以34.0％的复合年增长率(CAGR)增长 。 预计跨服务型公司对效率的需求以及在各种设备(例如计算机，平板电脑和智能手机)之间集成AI数字助理的需求将推动市场的发展。

机器人在2020年能做什么？ (What can bots do in 2020?)

There is certainly no doubt that recent advancements in technology have significantly improved the performance of chatbots and IVAs. But, however flawless they may seem at first sight, we could all agree on the fact that bots are still terrible conversationalists.

毫无疑问，最新的技术进步已大大改善了聊天机器人和IVA的性能。 但是，尽管它们乍看之下似乎无懈可击，但我们都可以同意机器人仍然是可怕的会话主义者这一事实。

基于规则的聊天机器人。 人工智能驱动的聊天机器人。 (Rule-based chatbots. AI-driven chatbots.)

The basic rule-based chatbots are only accessible within chats and work on a single-turn exchange. In a nutshell, they react to questions asked by the user, detect the main intent, and return a single pre-defined answer accordingly. They are able to handle basic routine queries, for instance: F