scrum团队_解决我们艰难的Scrum团队问题的正确答案是什么

scrum团队

Some time ago, I conducted a Scrum Master training together with two colleagues. Most of the 20 participants had been working in Scrum Teams for years. It is safe to say that they knew the basics of Scrum before they joined the training.

前一段时间，我与两位同事一起进行了Scrum Master培训。 20位参与者中的大多数已经在Scrum团队中工作了多年。 可以肯定地说，他们在参加培训之前已经了解了Scrum的基础知识。

Our training is packed with activities to let the participants discuss tough topics with each other, trying to uncover possible solutions for the problems that we put in the exercises, like:

我们的培训充满了各种活动，使参与者可以彼此讨论棘手的话题，试图找出解决我们在练习中遇到的问题的可能解决方案，例如：

• What to do when only one person has the capabilities that are needed for three teams?
  当只有一个人具备三个团队所需的功能时该怎么办？
• How to act when a member of the team doesn’t uphold the Scrum Values?
  当团队成员不遵守Scrum价值观时该怎么做？
• How to respond to conflict in a team?
  如何应对团队中的冲突？

There was a lot of knowledge in the group and it was very effective to help them share that knowledge. Every time they came with more approaches than we could ever formulate ourselves in the same time-box. On top of that, participants learned more from doing than from listening to us.

小组中有很多知识，帮助他们分享这些知识非常有效。 每次他们提出的方法都比我们在同一时间范围内制定自己的方法多。 最重要的是，参与者从做中学到的东西比从听我们学到的东西更多。

参与者沮丧 (Participant Frustration)

About halfway through the training, I observed a pattern. Some of the participants wanted to hear from us what the best answer was from all their suggestions. They wanted to have a solution that they could immediately implement when their team would have these issues too. They expected more guidance, as the feedback at the end of the training showed:

大约在训练的一半，我观察到了一种模式。 一些参与者希望从我们那里听到他们所有建议的最佳答案。 他们希望有一个解决方案，当他们的团队也遇到这些问题时，可以立即实施。 他们希望获得更多指导，因为培训结束时的反馈表明：

“Sometimes I was lacking guidance after exercises. Would be nice to see what was correct, wrong, how to resolve the problem in a better way” — An observation from a participant of our training

“有时候，运动后我缺乏指导。 很高兴看到什么是正确的，错误的，如何以更好的方式解决该问题” –来自我们培训参与者的观察

Here’s a second remark along these lines:

这是这些话的第二句话：

“I expected more “I would do it that way” input from coaches” — An observation from a participant of our training

“我希望教练能提供更多“我会那样做”的信息”-来自我们培训参与者的观察

But it is not that simple.

但这不是那么简单。

Julia Schwab from Julia Schwab在 Pixabay Pixabay上发布

输入复杂性 (Enter complexity)

Scrum is a framework to address complexity. Scrum Teams build valuable products in a complex environment. The Sprint, Sprint Planning, Daily Scrum, and Sprint Review exist because teams and their stakeholders need to inspect and adapt. They need to be able to adjust course based on new information:

Scrum是解决复杂性的框架。 Scrum团队在复杂的环境中构建有价值的产品。 之所以存在Sprint，Sprint计划，每日Scrum和Sprint审查，是因为团队及其利益相关者需要检查和调整。 他们需要能够根据新信息调整路线：

“Scrum is founded on empirical process control theory, or empiricism. Empiricism asserts that knowledge comes from experience and making decisions based on what is known. Scrum employs an iterative, incremental approach to optimize predictability and control risk. Three pillars uphold every implementation of empirical process control: transparency, inspection, and adaptation.” — Scrum Guide 2017, Scrum Theory section

“ Scrum建立在经验过程控制理论或经验主义之上。 经验主义断言， 知识来自经验，并根据已知的知识做出决策 。 Scrum采用迭代的增量方法来优化可预测性和控制风险。 三大Struts支撑着经验过程控制的每一次实施：透明度，检查和适应。” — 2017年Scrum指南，Scrum理论部分

I believe we drove this home. At the end of the training, all participants had this understanding.

我相信我们开车去了这个家。 培训结束时，所有参与者均已了解。

They also saw why Scrum has the Sprint Retrospective, to improve the way the team works together to deliver value. However, some kept on stressing that the Scrum Master should guide the team with solutions for their improvement areas.

他们还了解了Scrum为什么要举办Sprint回顾展，以改善团队合作创造价值的方式。 但是，有些人继续强调Scrum Master应该为团队提供针对其改进领域的解决方案。

Sure, a good Scrum Master is knowledgeable about areas like team collaboration. But a better Scrum Master will help generate great ideas from the whole team and facilitate empiricism, guiding the team to experiment and learn. A Scrum Master’s first and foremost responsibility is in supporting the team to embrace Scrum effectively. It is a bonus when a Scrum Master can do more. Still, a Scrum Master should enable self-organization. The best ideas emerge from the team. As a teacher, a Scrum Master can always help with suggestions whenever a team can’t find options themselves. But the strength of collective knowledge may surprise you.

当然，一个优秀的Scrum Master对团队协作等领域非常了解。 但是更好的Scrum Master可以帮助整个团队产生好主意，并促进经验主义，指导团队进行实验和学习。 Scrum Master的首要职责是支持团队有效地拥抱Scrum。 当Scrum Master可以做更多的事情时，这是一种奖励。 尽管如此，Scrum Master应该能够实现自我组织。 最好的想法来自团队。 作为老师，当团队自己找不到选项时，Scrum Master总是可以为您提供建议。 但是集体知识的力量可能会让您感到惊讶。

Note that a Scrum Master can’t have all the answers, coming with best practices for everything. With best practices, you have the same answer for the same conditions. They are suitable for simple problems. Good practices apply to context. They may be applicable for a certain situation. Emergent practices are for complex problems. You will learn from trying. Emergent practices involve empiricism.

请注意，Scrum Master不能提供所有答案，而是针对所有问题提供最佳实践。 通过最佳实践，您可以在相同条件下获得相同的答案。 它们适用于简单的问题。 良好做法适用于环境。 它们可能适用于某些情况。 新兴实践适用于复杂问题。 您将从尝试中学到东西。 新兴实践涉及经验主义。

Team dynamics are a complex topic too. With that, empiricism trumps best practices: what works well in one team may not be effective in another team. A team can only find the best way of working while experimenting.

团队动态也是一个复杂的话题。 因此，经验主义胜过最佳实践：在一个团队中行之有效的做法在另一个团队中可能无效。 团队只能在进行实验时找到最佳的工作方式。

我们学到了什么 (What we learned)

A Scrum Master helps the Scrum Team to work effectively with Scrum. The primary focus of the Scrum Master is … Scrum. It helps a lot when she or he is knowledgeable about items like team dynamics and lean-agile. Having said this, a Scrum Master should not impede the team from coming with their improvement suggestions and experimenting with them.

Scrum Master帮助Scrum团队有效地与Scrum合作。 Scrum Master的主要重点是……Scrum。 当她或他对团队动态和精益敏捷之类的知识有所了解时，这会很有帮助。 话虽如此，Scrum Master不应阻止团队提出改进建议并进行试验。

In complex environments, what works for one team doesn’t work for another team. There are no easy answers.

在复杂的环境中，对一个团队有用的对另一个团队无效。 没有简单的答案。

With Scrum you uncover issues. How you solve them is up to the Scrum Team with help from the Scrum Master.

使用Scrum，您可以发现问题。 在Scrum Master的帮助下，如何解决它们取决于Scrum团队。

We were happy to see that other participants of our training did grasp what we wanted to bring across:

我们很高兴看到培训的其他参与者确实掌握了我们想要传达的内容：

“Now I know that Scrum does not provide answers, it helps you to find answers yourself.” — An observation from a participant of our training

“现在我知道Scrum不提供答案，它可以帮助您自己找到答案。” —来自我们培训参与者的观察

Now we need to make sure that we emphasise this so that other participants can grasp it too.

现在我们需要确保我们强调这一点，以便其他参与者也可以理解。

Do you want to write for Serious Scrum or seriously discuss Scrum? 您要为《严重的Scrum》撰写文章还是认真讨论Scrum？

Thanks to -danny for the pointers on best practices.

感谢 -danny 提供最佳实践的指导。

翻译自: https://medium.com/serious-scrum/what-is-the-right-answer-to-address-our-tough-scrum-team-issue-5b97bcf42c30

scrum团队