a customer representative suggested that I try posting these questions here.
We spent some time monitoring issues with DocuSign loading slowly. While it was now slow every time, when it was slow it seemed to hang up on a particular point in the process.
Below is a screenshot of a trace we ran in the browser and note the element which took 52 seconds to load. When loading was slow, it seemed to hang on this particular element. Could you offer any reasons as to why it could sometimes take 52 seconds or more to load this part?
We also have some other questions:
There seems to be continuous font downloading (2 or 3 meg in size) throughout the process of loading the page. This occurs each time. Why is this and can it be avoided?
Why do we sometimes see Seattle as the connection site when most of the time is Chicago?
We noticed that DocuSign asks for permissi