Hi,
Which web browser are you using on the computer?
It seems that you are facing this issue only while accessing the Wikipedia website. If you are using Internet Explorer, follow these methods to troubleshoot the issue:
Method 1:
I would suggest you to start Internet Explorer in no add-ons mode and check if it works fine:
a.Press the “Windows key + R” key on the keyboard.
b.In the Run window type “iexplore –extoff” without quotes and press
Enter. This will start Internet Explorer in no add-ons mode.
c.If the issue doesn’t occur, click on
Tools and then click on Manage add-ons to check which add-on is causing the issue.
If the issue doesn’t occur in no add-ons mode, refer to the link and try to disable the add-on which is causing the issue:
Manage add-ons in Internet Explorer
Method 2:
I would suggest you to refer to the link and try to reset the Internet Explorer settings and check if it helps:
Change or reset Internet Explorer settings
Note: The Reset Internet Explorer Settings feature might reset security settings or privacy settings that you added to the list of Trusted Sites. The Reset Internet Explorer Settings feature might also reset parental control settings.
We recommend that you note these sites before you use the Reset Internet Explorer Settings feature.
Hope it helps. If you need further assistance, we’re here to assist.