Siebel Config: How to Enabling Simulation

How to Enabling Simulation

Enabling Simulation for Siebel Mobile Web Client
End users can access communications simulation using the methods described in this section.
Enabling Using Command-Line Option
An agent can enable communications simulation in the Demo versions of the Siebel applications,
which use the Siebel Mobile Web Client with the Sample Database, by including the command-line
option /ctsim at the end of the command line, such as in the application shortcut. Any of the Siebel
Business Applications can support this command-line option.
Enabling by Modifying Configuration File
An agent can enable communications simulation in the Demo version of the Siebel applications,
which use the Siebel Mobile Web Client with the Sample Database, by setting the following
parameters in the [Communication] section of the application’s configuration file, such as uagent.cfg
for Siebel Call Center:
CommEnable=TRUE
CommSimulate=TRUE

Enabling Simulation for Siebel Web Client
Users can access communications simulation from the Siebel Web Client by connecting the Web
browser to an Applications Object Manager for which an administrator has activated simulation by
setting server component parameter values. You can use this method of enabling simulation to
provide a training environment for your contact-center agents.
As described in “Parameters for Application Object Manager and Siebel Developer Web Client” on
page 239, the CommSimulate parameter activates the Communications Simulator, and the
CommEnable parameter activates the communications toolbar.
For more information about setting server component parameter values, see Siebel System
Administration Guide.

To enable or disable communications simulation for Siebel Web Client users
■ On each Application Object Manager that is to support communications simulation for users, set
the server component parameter CommSimulate (Simulate Communication) to TRUE.
Alternatively, to disable simulation, set it to FALSE. To set this parameter, do one of the following:
■ Navigate to Administration - Server Configuration > Servers, specify the Siebel Server, and
select Call Center Object Manager (for example) in the Components list. Set a value for the
Simulate Communication parameter in the Parameters list (for this component).
■ On the command line, run Siebel Server Manager, specifying your Siebel Gateway Name
Server, Siebel Enterprise Server, and Siebel Server, as appropriate. In Server Manager, enter
(on one line) a command like the following, as appropriate for your Application Object
Manager component:
change parameter CommSimulate=true for component SCCObjMgr_enu

After you set the CommSimulate parameter value, the change will take effect for each subsequent
user login. Optionally, you may request existing users to log out and log in again.
For more information about using Siebel Server Manager (GUI or command line), see Siebel System
Administration Guide.

From: Siebel Communications Server Administration Guide
Version 8.0
December 2006

转载于:https://www.cnblogs.com/duadu/archive/2009/07/10/6335648.html