质量功能部署（QFD）是一种以客户为中心的产品开发方法。该方法通过科学系统的方式收集客户需求，并利用质量屋（HOQ）将这些需求转化为产品开发各阶段的技术特性。本文提出了四种线性规划模型来优化HOQ中技术特性的目标设定，以期提高整体客户满意度。通过空调开发的案例研究表明，所提出的模型有效，并能帮助设计团队基于HOQ信息确定技术特性的目标水平。
摘要：
Quality Function Deployment(QFD)is an approach to customer driven product development.QFD adopts a scientific and systematic method to collect customer requirements,and translates them into appropriate technical charac- teristics for each stage of the product development cycle using a structured framework known as House of Quality (HOQ).An important activity in HOQ is to determine target levels for technical characteristics,based on the collected customer requirements,with a view to achieving a high level of overall customer satisfaction.Traditionally,this complex planning process is accomplished in a subjective manner,which often results in non-optimal or sub-optimal solutions. This paper presents four kinds of linear programming models for such a planning process.Details are given on how the models are derived from an established HOQ.Computational experiment from the development of an air-conditioner shows that the proposed models are effective,and can aid a design team in determining the target levels for technical characteristics based on the information in an HOQ.
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