The security key is not found. If the problem persisted, please contact your dealer.

Sometimes: "The register security key is not found. If the problem persisted, please contact your dealer."


The DVR card software generate an Error: "The security key is not found"

Note: ***This error can be misleading. What it often translates to is "Can't find the PCI card."

This is due to PCI slot unstability during first time hardware installation.***
Please try the following, it should work perfectly afterwards:

  1. uninstall the software

  2. unplug the card

  3. reboot the machine, then switch off the computer

  4. plug in the card, and re-install the software

***Modifications to the beta version of Pico2000 have caused an incompatibility with certain PCI configurations. See the "Invalid Security Code" section below for details.

Another technique:

The drivers are located on the pico disk. Copy them and paste them into your C:\WINNT\system32\drivers folder (for windows 2000)

VGACard.sys

VGACard.inf

KUTILS.sys

KUTILS.inf

CG300vc.sys

CG300VC.inf

CG300AU.sys

CG300AU.inf

Yes these drivers are located on the pico disk. Copy them and paste them into your C:\WINNT\system32\drivers folder (for windows 2000) Then reboot and install the english pack app. then if you try and open the program again it might say "key not found" install the DVR card into your machine now and then open the program again. Your program will now find the "Key" on the card, and it will work.